Summary
Overview
Work History
Education
Skills
I crochet items during my free time
Timeline
Generic
SABARIAH MOHAMED

SABARIAH MOHAMED

Summary

Proven in enhancing customer satisfaction, I excelled at Tampines Town Council by efficiently resolving inquiries and boosting loyalty through expert complaint handling and Microsoft Excel proficiency. Skilled in both customer support and administrative tasks, I achieved significant improvements in service delivery and data management, demonstrating strong active listening and problem resolution abilities. I received a letter of compliments from a resident that i managed to help resolved her issues by the GM of Tampines Town Council.

Overview

15
15
years of professional experience

Work History

Customer Service Officer

Tampines Town Council
01.2015 - 02.2016
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Completed data entry to record call notes, suggestions and questions.
  • Assisted call-in customers with questions and orders.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Communicated with clients regarding account services, statements, and balances.
  • Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
  • Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
  • Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Service Crew Member

McDonald's
12.2008 - 01.2010
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Kept all prep areas clean by sweeping, mopping and washing down counters.
  • Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
  • Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
  • Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
  • Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
  • Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
  • Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
  • Provided exceptional customer service, resulting in increased repeat business and positive reviews.
  • Monitored supply inventory and ordered more to maintain smooth and efficient workdays.
  • Demonstrated flexibility in scheduling availability, often filling in last-minute shifts when necessary for smooth operation continuity.
  • Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
  • Continuously engaged in learning opportunities such as workshops or trainings to improve personal performance within the role.
  • Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
  • Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.
  • Operated cash registers and POS systems, handling over $[Amount] in cash daily.
  • Cooked, prepared and bagged food for customers.
  • Calculated totals, processed payments and issued receipts.
  • Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
  • Displayed strong leadership skills through mentorship of junior crew members looking to advance within the organization.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Assisted other team members to achieve goals.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Stocked shelves to organize aisles in assigned department.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Brewed coffee and tea and changed out drink station syrups.
  • Filled out daily shift log to record amount of food prepared, used and leftover.

Administrative Assistant

Wako Express Air Freight Ptd Ltd
11.2000 - 11.2001
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Created and maintained databases to track and record customer data.
  • Executed record filing system to improve document organization and management.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Assisted development and implementation of new administrative procedures.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Liaised between clients and vendors and maintained effective lines of communication.

Education

No Degree - Secondary Education Completed GCE N Level

Springfield Secondary School
Tampines Ave 8
10.2000

No Degree - Primary Education Completed PSLE

Yumin Primary School
Tampines St 21
11.1996

Skills

  • Customer Support
  • Complaint Handling
  • Data Entry
  • Customer Focus
  • Call Center Operations
  • Information Protection
  • Call Documentation
  • Customer Service
  • Administrative Support
  • Complaint resolution
  • Computer Proficiency
  • Microsoft Excel
  • Active Listening
  • Problem Resolution
  • Follow-up skills
  • Conflict Resolution

I crochet items during my free time

I have made numerous handbags and crochets items for family and friends during my free times and i excel in it. I have a great sense of accomplishments when i finish on my projects. 

Timeline

Customer Service Officer

Tampines Town Council
01.2015 - 02.2016

Service Crew Member

McDonald's
12.2008 - 01.2010

Administrative Assistant

Wako Express Air Freight Ptd Ltd
11.2000 - 11.2001

No Degree - Secondary Education Completed GCE N Level

Springfield Secondary School

No Degree - Primary Education Completed PSLE

Yumin Primary School

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SABARIAH MOHAMED