Summary
Overview
Work History
Education
Skills
Declaration
Fin No
Training Programs
Father Name
Passport No
Passport Validity
Roles And Responsibilities
Personal Information
Timeline
Generic
Rajesh Subramani

Rajesh Subramani

Summary

Cheerful Team member offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.

Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.

Overview

12
12
years of professional experience

Work History

Head Waiter

Wan chai tea room Pte. Ltd
03.2013 - 02.2020
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Supervised server staff and simultaneously served personal section of tables.
  • Increased Sales by 10%

Waiter

Holliday inn Orchard city center
07.2012 - 02.2013
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Informed customers about daily and seasonal specials.
  • Managed more than 100 Plus Customers Daily

Room Attended

Hilton Hotel
06.2011 - 09.2011
  • Maintained instruments and tools to help team complete job tasks quickly and with accurate outcomes.
  • Indexed locations of tools to facilitate quick retrievals from various shops.
  • Kept inventory of hand tools and gauges calibrated for use.
  • Received incoming shipments of tools and equipment from trucks.
  • Maintained instruments and tools to help team complete maintenance tasks quickly and with accurate outcomes.
  • Monitored incoming and outgoing tools to track locations.
  • Verified computer inventory against physical inventory and resolved discrepancies.
  • Unpacked, inspected and stored new tools according to crib plans.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction

Order taker

Mc Donald’s
08.2010 - 02.2011
  • Entered orders into computer system quickly and in proper sequence.
  • Offered immediate, friendly and knowledgeable assistance to every guest.
  • Described menu items in detail and educated customers about meal options.
  • Restocked bags, cups, lids, sauces and other counter supplies.
  • Warmly greeted and welcomed customers to establishment before requesting food order.
  • Welcomed customers and provided quick and attentive service.
  • Managed to Take orders at faster and helped to reduce customer waiting time
  • Maintained stock levels of drink supplies, condiments and napkins at self-service stations during non-peak hours to reduce work interruptions

Team Member in Services department

Pizza Hut
02.2008 - 05.2009
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Evaluated customer needs and feedback to drive product and service improvements

Education

Advance Diploma in Hotel Management -

FTMS Global Academy
Singapore
01.2012

Bachelor of Science in Hotel & Catering Management -

University of Madras
India
01.2011

Diploma in Food Production -

Asan Memorial Institute of Hotel Management & Catering Technology, Chennai, India
India
01.2006

Skills

  • Ability to follow routine verbal and written instructions
  • Ability to read and write
  • Ability to understand and follow safety procedures
  • Ability to safely use cleaning equipment and supplies
  • Food and beverage pairings
  • Strong communication skills
  • Customer service expertise
  • Problem-solving skills
  • Organization
  • Ability to lift heavy trays
  • Daily specials memorization
  • Dining area cleanliness

Declaration

I hereby declare that the details provided above are true and trust worthy to the best of my knowledge and belief.

Fin No

G1097708N

Training Programs

  • Training in Food production, The Residency Towers, Chennai, 01/12/2005, 30/06/2006
  • On Job Training in Food production, The Promenade-Hi Design, Pondicherry, 02/11/2006, 29/04/2007
  • Degree Project - Training in Hotel Operations, The Mirador, Mumbai, 14/12/2009, 12/04/2010

Father Name

Subramani.M

Passport No

G4769482

Passport Validity

2-9-2017

Roles And Responsibilities

  • Holliday inn Orchard city center, Singapore, Undertake food and beverage related duties ensuring accuracy of transactions and the delivery of customer service is of the highest standard., To continually work to ensure correct handling procedures to minimize china and glassware breakage and food waste., Have the ability to work on a shift basis., Maintaining proper stock of Food and beverage items., Preparation of room quotations which were sent to different companies., Preparation of function contract., Preparation of function bills.
  • Hilton Hotel, Chennai- India, Willingness to accept the most effective role., Ensures cleanliness of hotel, as reflected by service scores and quality assurance inspections., Attended brand required training (especially Hilton’s), and Property Management System training,, Attends necessary meetings, both departmentally and inter-departmentally, to ensure proper Communication is fostered to ultimately benefit the operation and service of the hotel., Maintains par levels of inventory of cleaning supplies, linens, and brand required room materials and elements, to ensure brand standards and consistency measures are met., Provides, fosters, and educates staff on a safe work environment, including proper storage of chemicals and materials needed for daily room cleaning., Responsible for placing guest amenities and supplies in the assigned rooms., Perform the tasks of changing linens and terry with clean items., Handle responsibilities of making beds and folding terry., Responsible for cleaning bathroom, removing trash, dirty linen and room service items., Perform checking of all appliances that are present in the room and in working order., Responsible for straightening desk items, furniture, and other appliances., Handle the tasks of dusting, polishing and removing marks from walls and furnishings.
  • Mc Donald’s, Chennai- India, Greeting customers while offering super customer service attention, taking, assembling and presenting food orders, requesting and receiving payment, operating the cash register (Constant movement, frequent bending and stooping), Cleaning in accordance to our company’s sanitary standards including but not limited to: sweeping and mopping floors, cleaning walls, tables, counters, and kitchen and service equipment. Cleaning the customer service area, removing trash, cleaning restrooms and checking the parking lot. (Frequent bending and stooping) (Trash removal weight can be up to 25lbs.), Assisting new crew members in learning their new job skills, Cooking and preparing food for sale- (Standing and constant moving), Deliveries; off-loading trucks, storage and movement of raw product to the work area (May lift up to 50lbs. with the assistance of a hand truck) (Frequent bending and stooping), Checking stock of products and insuring proper stock levels and rotation. (Moving products from refrigerated areas or stockroom may lift up to 36lbs, product can be separated by units which will reduce weight, frequent bending and stooping, may use a ladder), Backing up other crew members in their jobs, assist in any area to ensure that the food is being prepared, packaged and delivered to customer in a timely manner, Responsible for maintaining excellent customer service according to guest comfort and satisfaction.
  • Pizza Hut, Chennai- India, Ensuring every customer receives WOW Hospitality and a great dining experience at all times., Maximizing sales opportunities by suggestively selling according to customer needs., Accurately taking orders, ensuring food and drinks are delivered to our customers on time., Preparing and presenting all food to brand standards., Ensuring that all products are within shelf lives and maintain correct storage conditions for all food as per brand standards., Health and Safety/Food hygiene regulations are adhered to., Responsibilities include provide professional and excellent customer service to all guests., Serve guests and take orders., Maintain cleanliness of the restaurants.

Personal Information

  • Date of Birth: 12/22/1984
  • Nationality: Indian

Timeline

Head Waiter

Wan chai tea room Pte. Ltd
03.2013 - 02.2020

Waiter

Holliday inn Orchard city center
07.2012 - 02.2013

Room Attended

Hilton Hotel
06.2011 - 09.2011

Order taker

Mc Donald’s
08.2010 - 02.2011

Team Member in Services department

Pizza Hut
02.2008 - 05.2009

Advance Diploma in Hotel Management -

FTMS Global Academy

Bachelor of Science in Hotel & Catering Management -

University of Madras

Diploma in Food Production -

Asan Memorial Institute of Hotel Management & Catering Technology, Chennai, India
Rajesh Subramani