S Lekha

Managed operations for fresh, frozen, and dry products within the marketplace. Ensured timely collections of payments. Supervised a team of 10 frozen drivers and 8 dry drivers. Participated in and managed meetings and reports. Oversaw and provided direction to 45 warehouse staff. Handled salary administration for my team. Demonstrated strong independent and team problem-solving skills. Effectively organized and prioritized tasks for timely completion of assignments. Maintained a reputation as a friendly, hardworking, and punctual employee. Contributed to the recruitment and training of new staff while monitoring the productivity of existing team members. Managed the company's Facebook page. Led recruitment initiatives and training for new employees. Managed marketplace operations for fresh and frozen products. Ensured prompt collections. Led a team of 10 frozen drivers and supervised 90 other drivers responsible for grocery deliveries. Managed meetings and reports with REDMART. Administered payroll for my team. Exhibited proficiency in independent and collaborative problem-solving. Prioritized and organized work for efficient task completion. Maintained a reputation for being friendly, hardworking, and punctual. Contributed to recruitment, training, and productivity monitoring of employees. Led recruitment efforts and training for new hires. Identified and addressed areas for improvement within the company, developing workforce planning strategies and recruitment needs.

As a Cabin Crew member, I played a pivotal role in ensuring the safety, comfort, and overall satisfaction of passengers during flights. Key responsibilities included:

Customer Service: Delivered exceptional customer service by addressing passenger needs, providing information, and ensuring a positive travel experience.

Safety and Security: Demonstrated a strong commitment to passenger safety by adhering to all safety protocols, conducting pre-flight safety checks, and effectively managing emergency situations.

Cabin Management: Maintained a clean, organized, and well-stocked cabin environment, overseeing the arrangement of in-flight amenities and catering services.

Communication: Effectively communicated with the flight crew and ground staff to relay passenger requests, report incidents, and ensure a seamless operation.

Emergency Response: Participated in regular emergency drills and efficiently executed emergency procedures, contributing to a safe and secure cabin environment.

Conflict Resolution: Skillfully handled passenger conflicts and challenging situations with diplomacy, ensuring a harmonious atmosphere on board.

Adaptability: Demonstrated flexibility in responding to changing in-flight conditions and schedules, while maintaining a professional and composed demeanor.

Team Collaboration: Worked collaboratively with fellow cabin crew members and flight attendants to ensure smooth coordination and efficient service delivery.

Cultural Sensitivity: Exhibited cultural awareness and sensitivity, catering to a diverse range of passengers and creating an inclusive and welcoming atmosphere.

In summary, my role as a Cabin Crew member involved providing excellent customer service, ensuring passenger safety, managing in-flight operations, and contributing to a positive and efficient team dynamic.

As a Sales Associate at H&M, I played a crucial role in providing exceptional customer service and contributing to the overall success of the store. Key responsibilities included:

Customer Engagement: Actively engaged with customers to understand their needs, provide fashion advice, and ensure a positive shopping experience.

Product Knowledge: Demonstrated an in-depth knowledge of H&M's product range, including current fashion trends, fabric details, and style options, to assist customers in making informed purchasing decisions.

Sales Targets: Consistently met or exceeded sales targets through effective upselling, cross-selling, and promotional activities.

Inventory Management: Assisted in monitoring and managing inventory levels, ensuring products were adequately stocked on the sales floor, and promptly replenishing as needed.

Cash Handling: Managed cash transactions accurately and efficiently, adhering to H&M's cash-handling policies and procedures.

Team Collaboration: Worked collaboratively with fellow team members, fostering a positive and supportive team environment, and contributing to the overall success of the store.

Customer Feedback: Actively sought and responded to customer feedback, addressing inquiries, resolving issues, and ensuring high levels of customer satisfaction.

In this role, I developed strong interpersonal and communication skills, honed my knowledge of retail operations, and consistently delivered exceptional service, contributing to the positive reputation of H&M.

As a Data Entry Specialist at Market Probe, I played a vital role in maintaining the accuracy and integrity of critical information. Key responsibilities included:

Data Input: Entered and verified large volumes of data with precision and attention to detail, ensuring the accuracy of information in the company's databases.

Data Validation: Conducted thorough validation checks to identify and rectify discrepancies, ensuring the consistency and reliability of data.

My role at Market Probe equipped me with strong data entry skills, a keen eye for detail, and the ability to contribute to the efficiency and accuracy of data-related processes within the organization.

As a Banquet Server at Mandarin Oriental Hotel, I held a dynamic role focused on delivering outstanding service during various events and functions. Key responsibilities included:

Event Execution: Successfully executed banquet events, ensuring the seamless and timely delivery of food and beverages to guests in accordance with Mandarin Oriental's high standards.

Customer Service: Provided impeccable customer service by anticipating guest needs, responding to requests, and maintaining a courteous and professional demeanor throughout events.

Table Set-up and Breakdown: Expertly set up and broke down banquet tables, chairs, and equipment, paying meticulous attention to detail to create an aesthetically pleasing and functional event space.

Adherence to Standards: Followed established protocols and service standards, maintaining a polished appearance and adhering to hygiene and safety guidelines.

Problem Solving: Responded proactively to unexpected challenges during events, resolving issues promptly to ensure a smooth and enjoyable experience for guests.

Adaptability: Adapted to varying event sizes and styles, demonstrating flexibility in responding to changing requirements and ensuring a consistently high level of service.

Guest Satisfaction: Received positive feedback from guests for exceptional service, contributing to the overall reputation of Mandarin Oriental as a premier hospitality destination.

In this role, I honed my ability to work in a fast-paced and dynamic environment, delivering top-tier service and contributing to the success of events at Mandarin Oriental Hotel.