RYNNA ABDUL KARIM

Working in Social Media (IT) platforms, my jobscope consist of Trust & Safety, Fraud Detection, and Scam

As a Content Moderator, I am responsible for reviewing and moderating user-generated content to ensure compliance with community guidelines, terms of service, and legal requirements, while also addressing user complaints and escalations related to content safety.

Trust & Safety, my role revolves around ensuring the safety, security, and trustworthiness of users on online platforms through the implementation and enforcement of policies and technologies aimed at preventing abuse, harassment, fraud, and illegal activities.

Working of Frauds, I focus on detecting and preventing various forms of fraudulent activities such as identity theft, phishing scams, credit card fraud, and deceptive advertising practices, utilizing data analysis and risk mitigation strategies to safeguard users and the platform.

As a Scam Prevention agent, my role involves identifying and thwarting scams targeting platform users by staying abreast of emerging scam tactics, educating users on recognizing and avoiding scams, and implementing measures to detect and block scam attempts, collaborating closely with other teams to ensure user safety and security.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
• Carried out day-to-day duties accurately and efficiently
• Demonstrated respect, friendliness and willingness to help wherever needed
• Worked flexible hours; night, weekend, and holiday shifts.

As a call center officer, I efficiently handled incoming calls, addressing customer inquiries and resolving issues promptly. Utilizing active listening and communication skills, I ensured each interaction ended positively. I adeptly navigated various systems and databases to provide accurate information and assistance. Meeting and exceeding performance metrics, I consistently delivered high-quality service while maintaining professionalism and empathy. My role involved multitasking and adapting to different situations, contributing to overall team success. I am committed to delivering exceptional customer experiences and contributing to the success of the call center.

In my role as a Senior Programme Executive, I oversee the planning, execution, and evaluation of various programs. Utilizing strategic thinking and problem-solving skills, I navigate challenges and adapt strategies as needed. I liaise with stakeholders to gather requirements and communicate project updates effectively. As a mentor, I provide guidance and support to team members and volunteers, fostering their professional growth. I identify areas for improvement and implement solutions to enhance program effectiveness. With a focus on quality and efficiency, I consistently drive projects to completion within budget and schedule constraints. Overall, my role is pivotal in driving organizational objectives and delivering impactful programs to stakeholders.

As a Customer Service Executive, I am the primary point of contact for customers, handling inquiries, complaints, and feedback via various channels. I ensure prompt and courteous resolution to customer issues, striving to exceed satisfaction benchmarks. Utilizing active listening and empathy, I build rapport and trust with customers, fostering long-term relationships. I am proficient in utilizing CRM systems to document interactions and track resolutions efficiently. Collaborating with cross-functional teams, I escalate complex issues and coordinate solutions to ensure timely resolution. My role requires adaptability and resilience in managing high call volumes and handling challenging situations professionally. Ultimately, I play a vital role in maintaining customer satisfaction, loyalty, and retention, contributing to the company's success.

• Assisted manager with guest check-in and check-out and provided customer service
• Welcomed guests and focused on providing positive lodging experience
• Maintained high level of service and hospitality, contributing to corporate service recognition for property
• Supervised front desk staff consisting of [15] employees
• Worked with housekeeping team to resolve issues or questions
• Monitored front desk staffing hours and scheduled weekly employee shifts
• Responded to customer service inquiries, both in-person and by telephone.