Ryen Kang

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Leveraged industry best practices to optimize workflow efficiencies and drive improvements in service delivery timescales.
• Developed strong relationships with key stakeholders, facilitating effective communication channels for better decision-making processes.
• Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
• Efficiently managed budgets, ensuring optimal allocation of resources towards critical projects while minimizing unnecessary expenditures.
• Developed strong relationships with vendors, leading to improved pricing and service levels.
• Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
• Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
• Supervised loading/unloading processes for efficient handling of products while preventing damages or delays in shipment schedules.
• Provided personal assistance, emotional support and personal care to clients.
• Provided administrative support to funeral home staff.

• Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
• Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
• Managed resources effectively to avoid unnecessary delivery delays.
• Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
• Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
• Supervised delivery staff and general productivity.
• Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
• Improved delivery efficiency by optimizing routes and scheduling for the team.
• Trained drivers, helpers and support workers in techniques for maximizing efficiency.

• Proactively participated in meetings and helped create new practices.
• Answered calls, responded to emails, and spoke with clients face to face.
• Management of monthly expenses as well as keeping track of sales.
• Advised and guided customers on both technical and procedural issues as well as funeral customs.
• Consulted with customers to arrange funeral duties and delivered consistent quality service according to their requests
• Liaised with suppliers and coordinated with external bookings.

• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Oversee and manage warehouse inventory, equipment and maintenance schedule.
• Maintained high-quality standards for customer interaction by managing multiple sites meeting and resolving issues in a timely manner.

• Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
• Developed strong relationships with vendors, improving collaboration and negotiation outcomes.
• Coordinated logistics activities, ensuring timely delivery of products and services to clients.
• Improved customer satisfaction rates through timely communication and effective issue resolution.
• Managed budgets and financial reporting, providing accurate insights into company performance.
• Handled equipment, chemicals, and materials properly and with caution.
• Improved building cleanliness with continuous sanitizing of high-touch areas.
• Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
• Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
• Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
• Repaired plumbing systems, components, and equipment.
• Improved delivery efficiency by optimizing routes and schedules for drivers.
• Recruited hired, and trained new drivers to ensure proper staffing levels were maintained at all times.
• Demonstrated adaptability in learning new skills on the job, increasing overall productivity within the team dynamic.
• Improved client satisfaction by maintaining a clean and organized workspace during and after job completion.
• Conducted routine inspections of completed work for quality assurance purposes, ensuring client satisfaction with the final product.
• Received, counted and inspected inventory for delivery.
• Managed time effectively to accommodate both regular stops as well as ad-hoc requests from clients along the delivery route.