Ryan Poh
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Floor Manager
Hanbaobao Pte Ltd (Mcdonald's)
10.2020 - Current
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed store inventory and stock levels to maintain availability of products.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Education
Nitec - Nitec in Hospitality Operations
ITE College West
1 Choa Chu Kang Grove 12.2024
N Level - General Education
Junyuan Secondary School
11 Tampines Street 84 12.2022
Skills
- Training and Development
- Negotiation and Conflict Resolution
- Performance Evaluations
- Employee Coaching and Mentoring
- Store maintenance
- Customer Service
- Stock management
- Hiring and Training
- Inventory Management
- Employee Scheduling
- Scheduling and Planning
- MS Office
Accomplishments
EXSA AWARD - Silver by Restaurant Association Singapore.
Certification
Food Safety Certification Level 1
Timeline
Floor Manager
Hanbaobao Pte Ltd (Mcdonald's)
10.2020 - Current
Nitec - Nitec in Hospitality Operations
ITE College West
N Level - General Education
Junyuan Secondary School
Food Safety Certification Level 1
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