Ryan Kok Seng Teo
Summary
Results-driven Assistant Operations Manager with expertise in supporting the seamless and efficient operations of properties. Proven ability to monitor and optimize day-to-day facilities and maintenance operations, supervise staff, and ensure compliance with safety and building regulations. Skilled in conducting regular property inspections, handling complaints, and implementing preventive maintenance measures to maintain top-notch property conditions. Adept at planning and executing social events for tenants with meeting budgets and timelines.
Overview
11
11
years of professional experience
Work History
Assistant Operations Manager
Coliwoo Properties Management Pte Ltd
07.2022 - Current
- Overall responsible for the smooth and efficient operations of the properties.
- Monitoring of day-to-day facilities and maintenance operations.
- Supervise and guide operation and workflow.
- Supervise all operation staff for day-to-day operations.
- To carry out regular inspections of properties and perform preventive property maintenance to keep the property functioning in top condition.
- Handle complaints actively and take remedial actions to resolve problems.
- Ensure compliance of safety & building regulations and all other statutory requirements.
- Increased cost savings by renegotiating vendor contracts and identifying areas for budget optimization.
- Ensure daily operation in a timely and orderly manner and inform management of any issues.
- Oversee the planning, coordination, and execution of various social events for residents, ensuring client satisfaction, logistical efficiency, and adherence to budgets and timelines.
- Other duties as assigned from time to time.
Customer Care Officer
Novita
06.2021 - 05.2022
- To deliver consistent customer experiences across multiple touch points.
- Handle customer's service repair requests, enquiries and feedback.
- Initiate ways to improve customer's experience.
- Handle administrative matters pertaining to the department and any other duties or projects as assigned from time to time.
- Identified interest in customers by explaining products and services and initiating conversations.
Senior Executive Host
ST Signature Co-Living Hotel
10.2018 - 05.2021
- Assist guest check in via self check in app.
- Handling and reply guest enquiries via email or phone chat app.
- Enforce house rules firmly decisively to ensure that there is no breach from guests.
- Performed concierge services for guests as needed.
- Assist manager with purchasing duties.
- Planned coverage needs and organized services to support incoming community events.
- Created lasting relationships with guests that built loyalty, reputation and drove hotel revenue.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Coordinated with housekeeping and maintenance to meet all guest needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Scheduled and assigned daily work and activities for hosts and housekeepers.
- Resolved and handling guest issues with rooms or reservations with knowledgeable and friendly service.
- Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Sorted mail and other important data upon Manager's absence, promoting quick delivery of all messages to recipients.
Front Desk Crew
5footway Inn
12.2014 - 08.2018
- Handle check-in and check-out of guests, processing their identification and documents.
- Handle guest requests and communicate with reservations when required.
- Assist with housekeeping duties when required, to maintain general cleanliness of property.
- Enforce house rules firmly decisively to ensure that there is no breach from guests.
- Assist with maintenance duties to ensure all facilities are in good condition.
- Assist inn manager with purchasing duties.
- Handling cashier duties.
Guest Service Agent
Sheraton Imperial Kuala Lumpur Hotel
01.2013 - 12.2014
- Handle check-in and check-out of guests, processing their identification and documents.
- Updates folios and check payment details of newly arrived guest.
- Performs foreign currency exchange transactions whenever applicable and post charges to guest account as required.
- Maintain accurate group billings and folios.
- Carry out nightly bucket check so that all records are in order for following days.
- Knowledge of hotel and Food and Beverage outlets operating times, and other guest facilities available.
- Hotel loyalty program enrollment.
- Achieve team upsell monthly target.
- Handle guest complaint promptly.
Education
Diploma in Hotel Management - Hotel Management
Tunku Abdul Rahman University College
Malaysia02.2013
Skills
- Training and Development
- Effective Planning
- Complaint management
- Problem-solving skills
- Computer skills
- Flexible & Adaptable
- Discipline
- Responsible
- Planning and scheduling
- Building Maintenance
- Budget Administration
Personal Details
Nationality : Malaysia
Gender : Male
Marital Status : Married
NRIC : S9289322G
Date of Birth : 19 DEC 1992
Race : Chinese
Languages
English
Advanced
C1
Chinese (Mandarin)
Proficient
C2
Chinese (Cantonese)
Advanced
C1
Malay
Proficient
C2
Reason of Leaving
· Looking for better career prospects, professional growth and work opportunities in Facilities Management.
Expected Salary
Current Monthly Salary
SGD 3500
Expected Monthly Salary
SGD 5200
Availability
August 2024
Timeline
Assistant Operations Manager
Coliwoo Properties Management Pte Ltd
07.2022 - Current
Customer Care Officer
Novita
06.2021 - 05.2022
Senior Executive Host
ST Signature Co-Living Hotel
10.2018 - 05.2021
Front Desk Crew
5footway Inn
12.2014 - 08.2018
Guest Service Agent
Sheraton Imperial Kuala Lumpur Hotel
01.2013 - 12.2014
Diploma in Hotel Management - Hotel Management
Tunku Abdul Rahman University College
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