Ryan Tolentino
Summary
Experienced in Retail Sales with a demonstrated history of working both in Apparel and Luxury Fashion industry for 15 years.
Overview
16
16
years of professional experience
Work History
Senior Client Advisor
Prada Group
09.2023 - Current
- Driven to exceed individual sales targets and maximised own sales performance contributing to the success of the store.
- Pro-actively placing the client at the center. creating a welcoming environment and striving to meet their need and request with excellence in accordance to the client journey ceremony.
- Driven to exceed KPI goals, ensuring the highest quality of sales and customer service.
- Demonstrate an excellence knowledge of the products highlighting brand's history & DNA.
- Host and conduct customer appointments
- Work as a team-player and partner with fellow colleagues, foster open and constructive communication ensuring a positive working environment.
Retail Store Manager
Weber Stephen Singapore Pte Ltd
06.2022 - 07.2023
- Managing the Flagship Store of Weber Singapore
- Providing optimal assistance to the Regional Market Manager in variety of tasks particularly sales and operation
- Working closely with Brand Communications Manager with collaborations and in-store events to build brand awareness and partnerships
- Ordering diverse inventory to boost sales and conversion
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
Store Manager
Coach Singapore Pte Ltd
11.2018 - 02.2022
- Managed two stand alone stores in IMM Outlet Location: The Leather goods & Accessories Store in Level 1 and the RTW & FTW Store in Level 2.
Assistant Store Manager
Coach Singapore Pte Ltd
09.2015 - 10.2018
- Store-in-Charge in Isetan Scotts Location
- Experienced handling multiple Preferred Customers Event
Sales Supervisor
Coach Singapore Pte Ltd
11.2012 - 08.2015
- Stationed in Paragon Location and assigned as the key service leader in driving Men's Business and Women's Footwear.
Assistant Store Manager
F J Benjamin Singapore Pte Ltd
09.2008 - 10.2012
- Worked under the Guess Jeans Brand
- Promoted to Senior in 2009, promoted to Supervisor in 2010 and promoted to Assistant Store Manager in 2012 before joining Coach.
Education
Diploma in Retail Management -
Temasek Polytechnic
11.2011
Bachelor of Science in Business Administration Major in Entrepreneurship -
Pamantasan ng Lungsod ng Pasig
04.2008
Skills
- Microsoft Office
- Ability to Work Under Pressure
- Teamwork
- Adaptability
- Communication Skills
- Leadership
- Visual Merchandising
- Customer Service
- Relationship Management
References
- Randi Chadwick, Fendi, Head of Retail Operations SEA & AU, +65 87821971
- Melissa Liew, Alexander Mcqueen, Retail Manager SEAO, +65 94206081
Timeline
Senior Client Advisor
Prada Group
09.2023 - Current
Retail Store Manager
Weber Stephen Singapore Pte Ltd
06.2022 - 07.2023
Store Manager
Coach Singapore Pte Ltd
11.2018 - 02.2022
Assistant Store Manager
Coach Singapore Pte Ltd
09.2015 - 10.2018
Sales Supervisor
Coach Singapore Pte Ltd
11.2012 - 08.2015
Assistant Store Manager
F J Benjamin Singapore Pte Ltd
09.2008 - 10.2012
Diploma in Retail Management -
Temasek Polytechnic
Bachelor of Science in Business Administration Major in Entrepreneurship -
Pamantasan ng Lungsod ng Pasig
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