Ryan Tolentino
Summary
Experienced in Retail Sales with a demonstrated history of working both in Apparel and Luxury Fashion industry for 15 years.
Overview
16
16
years of professional experience
Work History
Senior Client Advisor
Prada Group
Marina Bay Sands, Singapore
09.2023 - Current
- Driven to exceed individual sales targets and maximised own sales performance contributing to the success of the store.
- Pro-actively placing the client at the center. creating a welcoming environment and striving to meet their need and request with excellence in accordance to the client journey ceremony.
- Driven to exceed KPI goals, ensuring the highest quality of sales and customer service.
- Demonstrate an excellence knowledge of the products highlighting brand's history & DNA.
- Host and conduct customer appointments
- Work as a team-player and partner with fellow colleagues, foster open and constructive communication ensuring a positive working environment.
Retail Store Manager
Weber Stephen Singapore Pte Ltd
Singapore
06.2022 - 07.2023
- Managing the Flagship Store of Weber Singapore
- Providing optimal assistance to the Regional Market Manager in variety of tasks particularly sales and operation
- Working closely with Brand Communications Manager with collaborations and in-store events to build brand awareness and partnerships
- Ordering diverse inventory to boost sales and conversion
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
Store Manager
Coach Singapore Pte Ltd
Singapore
11.2018 - 02.2022
- Managed two stand alone stores in IMM Outlet Location: The Leather goods & Accessories Store in Level 1 and the RTW & FTW Store in Level 2.
Assistant Store Manager
Coach Singapore Pte Ltd
Singapore
09.2015 - 10.2018
- Store-in-Charge in Isetan Scotts Location
- Experienced handling multiple Preferred Customers Event
Sales Supervisor
Coach Singapore Pte Ltd
Singapore
11.2012 - 08.2015
- Stationed in Paragon Location and assigned as the key service leader in driving Men's Business and Women's Footwear.
Assistant Store Manager
F J Benjamin Singapore Pte Ltd
Singapore
09.2008 - 10.2012
- Worked under the Guess Jeans Brand
- Promoted to Senior in 2009, promoted to Supervisor in 2010 and promoted to Assistant Store Manager in 2012 before joining Coach.
Education
Diploma in Retail Management -
Temasek Polytechnic
11.2011
Bachelor of Science in Business Administration Major in Entrepreneurship -
Pamantasan ng Lungsod ng Pasig
04.2008
Skills
- Microsoft Office
- Ability to Work Under Pressure
- Teamwork
- Adaptability
- Communication Skills
- Leadership
- Visual Merchandising
- Customer Service
- Relationship Management
References
- Randi Chadwick, Fendi, Head of Retail Operations SEA & AU, +65 87821971
- Melissa Liew, Alexander Mcqueen, Retail Manager SEAO, +65 94206081
Timeline
Senior Client Advisor
Prada Group
09.2023 - Current
Retail Store Manager
Weber Stephen Singapore Pte Ltd
06.2022 - 07.2023
Store Manager
Coach Singapore Pte Ltd
11.2018 - 02.2022
Assistant Store Manager
Coach Singapore Pte Ltd
09.2015 - 10.2018
Sales Supervisor
Coach Singapore Pte Ltd
11.2012 - 08.2015
Assistant Store Manager
F J Benjamin Singapore Pte Ltd
09.2008 - 10.2012
Diploma in Retail Management -
Temasek Polytechnic
Bachelor of Science in Business Administration Major in Entrepreneurship -
Pamantasan ng Lungsod ng Pasig