Ryan Lirio
Singapore,BTG
Summary
Dynamic technical professional with extensive experience across diverse platforms, including AIX, Linux, UNIX, AS400, Solaris, and Windows. Proficient in Oracle and SQL databases, with hands-on expertise in web services such as WebLogic and WebSphere, as well as various middleware technologies. Demonstrated ability to utilize ticketing applications like HP Service Desk and Remedy, along with batch operation tools such as Autosys and Control-M. Strong foundation in incident and change management processes, complemented by knowledge of cloud computing on Microsoft Azure and proficiency in scripting languages including Perl and PowerShell.
Overview
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1
Language
1
1
Certification
19
19
years of professional experience
Work History
Senior Application Support Analyst
THE TORONTO-DOMINION BANK
Singapore
10.2013 - Current
- In my role at The Toronto-Dominion Bank, I provided critical support for the TBSM application, facilitating risk evaluation through comprehensive report generation. I liaised with multiple business lines to address reporting issues and collaborated with developers for troubleshooting data feeds. My contributions included participating in the implementation of a monitoring system and standardizing batch processing, enhancing operational efficiency.
- Collaborate with business users and internal stakeholders to collect requirements, assess improvement opportunities, and implement approved system changes.
- Serve as the primary technical contact and subject matter expert for assigned applications and related projects.
- Create and maintain technical documentation, including detailed design specifications, configuration plans, testing protocols, and system summaries.
- Develop and adjust reports and dashboards to support operational and compliance requirements.
- Oversee the change-control process for TBSM IT applications, ensuring that modifications meet established quality and regulatory standards.
- Coordinate closely with validation and quality teams to support system testing and ensure adherence to the software development life cycle (SDLC).
- Mentor junior team members, provide application training, and share best practices across the IT department.
- Manage application security, including user access controls, periodic audits, and data integrity reviews.
- Provide advanced troubleshooting and technical support for end users, resolving issues at the application or server level.
- Prioritize daily activities for IT team members to ensure efficient resolution of application-related issues.
- Maintain accurate training records and ensure compliance with internal procedures.
- Contribute to continuous improvement initiatives and take on additional tasks as required.
- Function:
IT Analyst - Data Center Monitoring
OCBC Bank with POLARIS Software Lab
Singapore
05.2012 - 10.2013
- Managed support for monitoring middleware systems powering SOA applications including MQ, EMS/WAS/TIBCO, and MQ integration.
- Managed incident and change management processes across most financial critical projects.
- Responded to daily alerts and owned middleware incident investigations for SOA-linked systems prior to Hawk and Smiles alerts.
- Liaised with project teams to manage service package deployment, migration activities, and production fixes requiring special attention.
- Managed system monitoring through Tivoli Enterprise Client, Nimsoft, and CA Wily.
- Supported SOA application integration by performing cross-service investigation and verification across Internet Banking, SPMS (Payments), Velocity, ATM, FX, and e-Notification services.
- Able to handle issues well and escalate to proper groups (Network Admin, SE and other BAU teams) in a timely manner considering working in a stressful environment.
- Performs documentation updates on existing monitoring processes and create new ones for new application /processes on system.
- Quickly responds to ITSC cases and give proper resolution, impact analysis and or reassigning to proper team for immediate resolution or fix.
- Support weekly, and monthly system refresh, most of all for BANK WIDE Shutdown (quarterly application system maintenance activity )
- Performs shell scripting, which is used for monitoring.
- POLARIS Software Pte.Ltd.
- OCBC Bank - Client
- Position: Data Center Monitoring Specialist - (SOA/WAS/MQ/TIBCO/EMS)
- (May, 2012 – August 2013)
Application Support Specialist
DHL
Selangor, Malaysia
10.2009 - 02.2012
- Provide production support and analysis to Genesis systems ( DHL’s track and trace system).
- Provides support on system stages from file conversions ( flat files, Genesis File.XML file), loading, extractions and query services provided by the system.
- Handles data quality issues (Production/UAT/Staging).
- Troubleshoot Application Interface problems, database concurrencies/ issues, attends to such events or system alarms coming from UNIX system as well as admin events.
- Incident Management, Escalation and documentation.
- Helps perform Database (ORACLE/SQL), System (UNIX), Application (WEBLOGIC) maintenance like weekly and monthly server reboot, patching, backup etc.
PRODUCTION OPERATIONS ANALYST : Datawarehouse Operator
Hewlett-Packard
Manila, Philippines
07.2007 - 08.2009
- 24/7 support for Gillete and Procter and Gamble Data Warehouse Processings.
- Performs default Oracle and Unix administration tasks (application Level L1 support ).
- Data Integration for Gillette to Procter and Gamble.
- Monitoring of data processes to meet scheduled Service Level Agreements (SLA) using Control M.
- M under UNIX platform.
- Data loading, QDF Refresh and Validation Tool of requested files.
- Data Manipulation and error handlings.
- Performs queries needed for data manipulation.
- Troubleshooting data quality issues needed to meet clients' business request using PL/SQL and TOAD for ORACLE 9i.
- Controls jobs and monitoring it via CONTROL - M.
Education
Bachelor of Science - Computer Engineering
Batangas State University
01-2004
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Sta. Teresa College
01-1999
Certification
Cloud U Certificate Curriculum
Languages
English
Personal Information
Title: Production Support Analyst
Timeline
Senior Application Support Analyst
THE TORONTO-DOMINION BANK
10.2013 - Current
IT Analyst - Data Center Monitoring
OCBC Bank with POLARIS Software Lab
05.2012 - 10.2013
Application Support Specialist
DHL
10.2009 - 02.2012
PRODUCTION OPERATIONS ANALYST : Datawarehouse Operator
Hewlett-Packard
07.2007 - 08.2009
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Sta. Teresa College
Bachelor of Science - Computer Engineering
Batangas State University