Ryan Liew
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Talented Team leader with expert leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
SJ Commercial Pte Ltd
05.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Handled cash and processed payments accurately to avoid errors.
- Taught proper procedures and strategies for success to new employees.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Senior Waiter
Positano Risto
10.2022 - 04.2023
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Managed food resources, memorized orders, and coordinated customer service.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Trained staff members on use of POS system.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
Freelancer
Ace Management
10.2021 - 04.2022
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Monitored food preparation, production, and plating for quality control.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
No Degree - Accounting
Institute of Technical Education (West)
1 Choa Chu Kang Grove, Singapore 68823610.2025
No Degree - General Studies
Hillgrove Secondary School
10 Bukit Batok Street 52, Singapore 65925010.2022
No Degree - PSLE
St' Anthony's Primary School
30 Bukit Batok Street 32, Singapore 65940111.2018
Skills
Team Management
Great Communication Skills
Customer Service Skills and Knowledge
Good Teamwork
Good Memory
Active Listening Skills
Ability to thrive under pressure
High level of Attention to Detail
Certification
- Food Safety and Hygiene Training - 2023
- Gold Swimsafer Award - 2014
Hobbies
Polo
I'm a talented and experienced polo player who frequents Singapore Polo Club fortnightly, I've been playing for 2 years and It's one of my many passions in life.
Militaria and Insignia Collector and Purveyor
I've been collecting military antiques since I was 11 and have been doing so with a fiery passion for the past 6 years and counting. One of my most prized possessions includes a former king's Naval uniform!
Tennis
I've been playing Tennis with my father as a monthly hobby of ours since I was 9 years old, we frequent going to Singapore Cricket Club to play our monthly matches as well as socialize with fellow members.
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Elementary (A2)
Malay
Intermediate (B1)
German
Upper intermediate (B2)
Italian
Beginner (A1)
Russian
Beginner (A1)
Timeline
Barista
SJ Commercial Pte Ltd
05.2023 - Current
Senior Waiter
Positano Risto
10.2022 - 04.2023
Freelancer
Ace Management
10.2021 - 04.2022
No Degree - Accounting
Institute of Technical Education (West)
No Degree - General Studies
Hillgrove Secondary School
No Degree - PSLE
St' Anthony's Primary School
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