Ryan Hazely
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Mac Donalds. Skilled in cash handling and customer service, I excel in high-pressure environments, ensuring efficiency and hygiene. My proactive approach led to significant improvements in service quality and operational workflow, embodying a strong work ethic and effective communication abilities.
Overview
11
11
years of professional experience
Work History
Sercive Crew
Mac Donalds
06.2024 - Current
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
- Operated cash registers and POS systems, handling over $Amount in cash daily.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
Attendant
Ninja Van
02.2023 - 10.2023
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
Food Deliverer
Grab Food
08.2021 - 05.2023
- Displayed professionalism under pressure by managing challenging situations calmly and effectively during busy periods or inclement weather conditions.
- Provided exceptional customer service through friendly demeanor and prompt resolution of any issues or concerns.
- Handled cash transactions accurately, ensuring correct change was provided when necessary.
- Demonstrated flexibility in adapting to various restaurant procedures for seamless pickup experiences across different establishments.
- Managed multiple food orders simultaneously, prioritizing tasks based on urgency and proximity.
- Increased overall efficiency by identifying areas for process improvement within the delivery system and suggesting changes accordingly.
- Navigated complex traffic conditions with ease, resulting in quicker deliveries and happy customers.
- Kept accurate records of completed deliveries for timely reimbursement of expenses incurred on the job.
- Delivered packages to customer doorsteps and business offices.
Service Crew Member
Penang Street
01.2014 - 11.2015
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Operated cash registers and POS systems, handling over $Amount in cash daily.
- Worked well with teammates and accepted coaching from management team.
Education
N-Level -
Juying Secondary School
Singapore Skills
- Customer Service
- Cleaning and sanitizing
- Verbal and written communication
- Strong Work Ethic
- Food safety knowledge
- Cleanliness and hygiene
- Efficient task completion
- Performance Improvement
- Food Safety
- Cash Handling
- Food Running
- Order Accuracy
- Basic food preparation
- Beverage Preparation
- Ordering Procedures
Timeline
Sercive Crew
Mac Donalds
06.2024 - Current
Attendant
Ninja Van
02.2023 - 10.2023
Food Deliverer
Grab Food
08.2021 - 05.2023
Service Crew Member
Penang Street
01.2014 - 11.2015
N-Level -
Juying Secondary School
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