Nurumairah Mohktar
Summary
Well-qualified Beauty Advisor/Make- up Artist familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Diplomatic yet assertive Collections Representative with excellent customer service and customer relations skills.
Overview
6
6
years of professional experience
Work History
Beauty Advisor
Bobbi Brown Beauty Advisor (Estee Lauder)
Ngee Ann City (Takashimaya)
04.2022 - Current
- Giving beauty advises to customers (finding the correct shade/products that matches their skin and explaining the benefits of using our products)
- Doing paper works such as receiving PO/Price tags, checking existing stocks, checking & replying of emails
- Promote and upselling our products by giving recommendations to the customers or by linking sales
- Bearing of personal and counter target per month (by taking turns to serve customers/help each other out by sharing some tips to upsell our products)
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Maintained counter and display areas for cleanliness and organization.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Followed up with customers to increase satisfaction with purchases and services.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
- Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
- Collaborated with marketing team to create engaging content for store's newsletter, enhancing community engagement.
- Trained new Beauty Advisors on product knowledge and customer service excellence, standardizing high service levels.
Usher
Former Hong Kah Secondary School
01.2022 - 03.2022
- Ushering patients to the right designated appointment rooms (adults/children)
- Discharging of patients after 30 mins and explain to them what are the do's and don'ts
- Sanitize the area before the Centre opens and before it closes
- Help out at the entrance, check if the patients have made an appointment or walk-ins
Picker Packer
Amazon Singapore
Singapore
09.2020 - 01.2022
- Handling orders that customers has made online (ensuring that the items picked are of what the customers ordered; refer to pick lists)
- Ensure that all products are in good condition - checking of expiration date, doing 6-sided check etc)
- Ensure that the customer's orders are completed as quickly as possible according to the window timing
- Ensure the safety of other associates, practicing 2m social distancing, wear gloves when needed etc
- We were encouraged to give feedbacks, suggestions or raise any concerns regarding the environment or the work given whenever we want to improve the working experience of the associates
User Experience Designer (Intern)
Singtel Comcentre
09.2019 - 01.2020
- Trained entry-level and data analysts on company protocols, best practices and company procedures
- Analyze requirements and designed, developed and implemented software applications for multiple websites
- Refining of prototype screens of progressing projects and existing websites (such as; Home Insurance Pages)
- Designed drafts for DX Newsletter - articles on the progress of the DX Teams as well as details on the upcoming projects and articles of the previous events that happened
- Designed logos for 'Onboarding' pages - designed various logos for each onboarding pages such as for 'location', 'Instruction manual of the App' etc
- Attended User Testings - Observed the users while they try the prototypes and identify the user errors, the good/bad UX
- Also took notes of the feedbacks/suggestions from the users to improve on the products
Sales Assistant
Lovisa Singapore
Singapore
10.2018 - 03.2019
- Managing the sales, promoting new accessories or products that are on promotions and give off fashion advises to customers who seek for guidance
- Cashiering, doing logs and ensuring that the amount of money tallies with the sales
- Housekeeping; cleaning the accessories if necessary, ensuring that they are in good condition, restock the amount of merchandise displayed etc
- Discussions/meetings with store/regional manager on how we could improve and increase our sales, share our opinions or raise any issues that we face and suggests ideas that could help us understand and be able to provide better service to our customers
Education
DIPLOMA IN DESIGN - USER EXPERIENCE
Republic Polytechnic
05.2020
SECONDARY SCHOOL -
Swiss Cottage Secondary School
12.2016
Skills
- MS Office
- Adobe XD
- Team building
- Communications
- Web user interfaces
- User testing
- Customer service
- Team collaboration
- Upselling strategies
- Retail experience
- Client relationship building
- Brand awareness
- Attention to detail
- Sales proficiency
- Beauty trends
- Customer needs assessment
- Paperwork management
- Relationship building and management
- Merchandise restocking
- Returns processing
- Brand promotion
- Cross-selling techniques
- Makeup application techniques
- Inventory control
- Product knowledge expertise
- Sales coordination
- Quality assurance
- Friendly and outgoing
- Multitasking and organization
- Empathy and patience
- Beauty advising
- Counter management
- Strong communication and interpersonal skills
- Reliable and responsible
- Goal driven
- Meeting sales goals
- Positive customer engagement
- Excellent written and verbal communication
- Exceeding customer expectations
Accomplishments
• Silver EXSA Awards 2024
• Best Rookie 2023 ( Estee Lauder )
Leadership Experience
Head of Mentor, Professional Course, 08/01/20, Provided mentorship for new members, Oversee the leadership roles and ensure everything goes smoothly, Training of new leaders
Timeline
Beauty Advisor
Bobbi Brown Beauty Advisor (Estee Lauder)
04.2022 - Current
Usher
01.2022 - 03.2022
Picker Packer
Amazon Singapore
09.2020 - 01.2022
User Experience Designer (Intern)
Singtel Comcentre
09.2019 - 01.2020
Sales Assistant
Lovisa Singapore
10.2018 - 03.2019
DIPLOMA IN DESIGN - USER EXPERIENCE
Republic Polytechnic
SECONDARY SCHOOL -
Swiss Cottage Secondary School