Ruzaini Bin Abdul Rasid
Summary
I have over 25 years of considerable experience working in a demanding environment, with strong interpersonal and communication skills coupled with the ability to prioritize and manage multiple complex reponsibilities efficiently and accurately. I am also an independent and self-motivated professional.
A hard working self starter motivated to superior client service, I am also a resourceful and reliable team member who is always willing to give my best in everything I do. I work well with others too.
Overview
29
29
years of professional experience
Work History
Travel Co-ordinator
Self-employeed
01.2015 - Current
- Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed.
- Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed.
- Enhanced client satisfaction by efficiently managing and organizing travel itineraries.
- Provided clients with literature outlining available services at destinations and transfer points.
- Arranged hotel accommodations, cars or drivers and all related documentation.
- Monitored travel arrangements closely to proactively handle potential disruptions or changes in plans.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and anticipating client needs.
- Created customized travel packages tailored to individual client preferences and needs.
- Maintained thorough and accurate records of transactions.
- Verified and finalized arrangements to deliver smooth and efficient travel for employees.
- Identified and eliminated safety hazards and issues during travel.
- Implemented new organizational systems for tracking client information and bookings, increasing efficiency and reducing errors.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
Technical Officer
Esplanade
02.2010 - 10.2014
- Enhanced show quality by maintaining and repairing audio, lighting, and video equipment.
- Managed inventory of equipment, maintaining adequate stock levels for uninterrupted productions.
- Reduced technical errors by rigorously testing equipment before each event.
- Leveraged strong communication skills to relay important information between stage managers, performers, and crew members efficiently during events.
- Assisted with load-in and load-out procedures, ensuring timely completion and minimizing venue downtime.
- Adapted quickly to last-minute changes in production schedules or technical needs, ensuring minimal disruption to performances.
Co-Ordinator
Thermal Pte Ltd
03.2008 - 01.2010
- Co-ordinate between Sub-Contractors
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
Cargo Operations Manager
OHP Services Pte Ltd
09.2005 - 12.2007
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
SBS Mechanic
SBS Transit
04.1996 - 11.2004
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
Education
Certificate in Heavy Duty Vehicle / NTC 2
Apprenticeship With ITE
Singapore 03-2000
GCE N Level
East View Secondary School
Singapore 12-1990
PSLE
Ping Yi Primary School
Singapore 12-1986
Skills
- Hospitality
- Cultural sensitivity
- Training and coaching
- Marketing
- Itinerary creation and planning
- Travel planning
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Indonesian
Bilingual or Proficient (C2)
Timeline
Travel Co-ordinator
Self-employeed
01.2015 - Current
Technical Officer
Esplanade
02.2010 - 10.2014
Co-Ordinator
Thermal Pte Ltd
03.2008 - 01.2010
Cargo Operations Manager
OHP Services Pte Ltd
09.2005 - 12.2007
SBS Mechanic
SBS Transit
04.1996 - 11.2004
Certificate in Heavy Duty Vehicle / NTC 2
Apprenticeship With ITE
GCE N Level
East View Secondary School
PSLE
Ping Yi Primary School
Similar Profiles
Bridget KingBridget King
Medicare Enrollment Specialist at Self-employeedMedicare Enrollment Specialist at Self-employeed
Kaitlyn LundbladKaitlyn Lundblad
Babysitter/ Dogsitter/ Housesitter at Self-employeedBabysitter/ Dogsitter/ Housesitter at Self-employeed
Chip PutmanChip Putman
Chip Putman Homes at Self-employeedChip Putman Homes at Self-employeed