Ru Ting Tang
Summary
Experienced in managing supplier development efforts, ensuring compliance with specifications and acting as liaison with critical suppliers. Seasoned Operations Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Operations Manager
Perfume Bar Enterprise
06.2014 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed strong vendor relationships to ensure timely delivery of materials and maintain high-quality standards.
- Oversaw demand planning, purchasing, and logistics.
- Reduced lead times for product deliveries through effective supplier management and communication strategies.
- Initiated risk mitigation strategies to address potential disruptions in the supply chain, minimizing impacts on business continuity.
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
- Collaborated with sales and production teams to develop integrated planning processes, improving overall business performance.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Childcare Worker
Warooga Child Care-Riverton
01.2013 - 02.2014
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
- Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Managed daily routines, including meal preparation and nap times, ensuring a structured and nurturing environment for the children.
- Coordinated with other staff members to plan and execute special events, such as holiday parties and community outreach programs.
- Assisted children with special needs by effectively implementing accommodations for their success in various tasks.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Assisted in potty training and other daily hygiene activities to support child development.
- Developed age-appropriate activities and crafts to engage children.
Night Fill
IGA Bullcreek
06.2011 - 06.2013
- Enhanced store presentation by maintaining clean and organized shelves during nightly shifts.
- Provided excellent customer service when encountering late-night shoppers seeking assistance or guidance.
- Streamlined restocking process by collaborating with fellow team members to complete tasks efficiently.
- Improved inventory accuracy by diligently restocking shelves and ensuring correct product placement.
- Maintained compliance with company policies regarding safety standards, proper lifting techniques, and equipment usage during overnight hours.
- Strengthened teamwork among night shift staff through clear communication and collaboration on shared tasks.
- Supported daytime staff by preparing products for display and ensuring adequate stock levels throughout our night shift.
- Optimized efficiency during high-volume periods through effective prioritization of tasks according to urgency.
- Assisted with inventory management tasks such as counting, labeling, and documenting received merchandise.
- Safeguarded store assets by promptly reporting any suspicious activity or security concerns to management.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Telemarketer
Chan Brothers Travel Pte Ltd
01.2006 - 10.2006
- Handled customers’ queries, Promoted company’s destinations
- Managed 30-60 calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Informed current and prospective customers of promotions and new or upgraded products.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Asked pertinent questions to understand customer requirements.
- Qualified leads and set up customer appointments for outside sales team.
- Recorded contact information of customers and potential customers in internal database.
Retail Sales Associate
L’Oreal, Ralph Lauren Fragrances
01.2005 - 01.2006
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Greeted customers and helped with product questions, selections, and purchases.
Retail Sales Associate
Gamut Marketing Pte Ltd, French connection
01.2004 - 01.2005
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
Bachelor of Commerce - International Business
Murdoch University
Perth, Australia07.2012
Certificate - Casino Pit Games Management
AGMI- International Casino College
Singapore05.2009
Diploma - Sports and Leisure Management
Republic Polytechnic
Singapore01.2009
Diploma - Casino Management
Shines Institute
Singapore07.2008
Skills
- Proficient in Microsoft Word, Excel and PowerPoint
- Driver's license - Class C
- Fluent in written and spoken English and Mandarin
- Team Leadership
- Customer Service
- Supplier Relationship Management
- Warehouse Operations
- Teamwork
Hobbies
Baking, Fishing and Travelling
Timeline
Operations Manager
Perfume Bar Enterprise
06.2014 - Current
Childcare Worker
Warooga Child Care-Riverton
01.2013 - 02.2014
Night Fill
IGA Bullcreek
06.2011 - 06.2013
Telemarketer
Chan Brothers Travel Pte Ltd
01.2006 - 10.2006
Retail Sales Associate
L’Oreal, Ralph Lauren Fragrances
01.2005 - 01.2006
Retail Sales Associate
Gamut Marketing Pte Ltd, French connection
01.2004 - 01.2005
Bachelor of Commerce - International Business
Murdoch University
Certificate - Casino Pit Games Management
AGMI- International Casino College
Diploma - Sports and Leisure Management
Republic Polytechnic
Diploma - Casino Management
Shines Institute
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