Summary
Overview
Work History
Education
Skills
Brief Biography
Current Appointment Details
Academic Professional Qualifications
Commercial Courses
Awards Honours
Other Courses Trainings
Testimonials
Tel No - H Hp
Family
Personal Information
Timeline
Generic
Ruth Kumaravelu

Ruth Kumaravelu

Singapore

Summary

I have vast experience of 30 years in the healthcare sector, I've excelled in various roles, driving improvements in patient care and operational efficiency. Ability to handle multiple tasks simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. I work hard and really care about what I do. I'm willing to do more to help the team to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

34
34
years of professional experience

Work History

Executive Assistant

National University Hospital (S) Pte Ltd
  • Support infection control related meetings, courses and project(s) lead by Infection Control Unit
  • Make arrangements for and co-ordinates meetings or events convened by the Infection Control and for catering requirements when necessary
  • Type memorandums, correspondences, forms, collating reports, statistics, etc, and other clerical support to SNC/NCs/SSNs/SNs
  • Fax, copy, and/or distribute notices/materials/posters to all wards and clinics
  • Answer phone calls, handle enquires, convey messages and web-paging (when required)
  • Design and maintain Infection Control Unit’s web pages in the intranet and internet
  • Monitor and track MRSA initiatives indicators, such as transmission rates, compliance to implemented initiatives, and verification of MRSA Initiatives data (when required)
  • Participate in committees and assist in organization events
  • Provide timely returns/reports to relevant departments, wards and other stakeholders
  • Assist in preparing, printing and mounting of trending data on indicators for feedback to respective wards
  • Performs any other duties as assigned by Supervisor

Administration Executive

Specialist Surgery & Laser Centre Pte
  • Ensure smooth operation of Reception 1 & Reception 2
  • Check & reply to PacHealth enquiry webmails and SSLC Enquiries
  • Check voicemail daily thrice a day and reply if necessary or forward to the respective officer or staff
  • Check daily sales invoices to ensure correct and proper billing of packages & non-packages; doctors’ names, anaesthetists’ names and professional fees are entered correctly
  • Check and ensure the Front Desk staff confirm daily invoices for private and corporate patients
  • Ensure all invoices for corporate and insurance companies are mailed out daily
  • Vet all the letters of guarantee received to ensure proper billing to insurers and collection of co-payment & deductibles from patient if any
  • Follow up on outstanding debts for private and corporate / insurances and liaise with credit control staff when necessary
  • Ensure daily cash collection is tally and dropped into the safe deposit box at the end of each working day
  • Cashier and witnesses’ columns are all names written in bold and sign accordingly
  • Control and keep proper record of petty cash of SSLC
  • Roster planning for reception staff according to the operations scheduled
  • Keep records & monitor of reception staff leave schedules
  • Process Medisave & Insurance claims for patients
  • The process, includes of submission, follow up and refund and if outstanding from invoice then to trigger official receipts
  • Postage – Keep record of postage stamps used and purchase stamps as and when necessary
  • Compiling of statistics of theatre utilization
  • Ordering and keep track of stationeries usage for SSLC.

Administrative Executive

Novena Surgery Pte Ltd
  • Process Patients Medisave and Insurance Claims/ Baby Bonus/Letter of Guarantee
  • Check that all information and forms are attached (i.e
  • Form signed, surgeons, anesthetist fee recorded invoice has been settled etc)
  • Submit online claim
  • Check for approval
  • Check NS DBS Medisave a/c if amounts have been credited by CPF Board
  • If all in order, prepare payment voucher and cheque to refund patient; if further claim is expected from insurance company then refund to patient is made only when cheque from insurance company is received
  • Receive from Patients Relations Executive End Day Settlement i.e
  • The Daily Sales Invoice Summary, Collection Report and Collection Summary of cash, cheques, credit card and NETS transactions
  • Verify and initial and pass on to accounts
  • Payments – Update cheque payments from patients in the system
  • Make photocopy of cheques and deposit into bank
  • Deposit Cash payments into account
  • Unpaid invoices– Call paying parties (doctors/ patients) to remind that bill is outstanding and enquire when payment can be expected
  • Done fortnightly
  • Reception and Booking – supervise the admission registration and patient billing invoices on day to day basis
  • Monthly Inventory
  • Do the mass stock adjustments after the monthly stock-take
  • Prepare stock adjustment report and submit to auditors
  • Purchasing
  • Buying of medication and drugs, comsumables and instruments
  • Liasing with Vendors of product prices and quotation
  • Receiving goods and checking of products in good condition
  • Receiving of Invoices and match with purchase orders, forward documents for director’s signature/ payment approval
  • Forward completed documents to Finance for payments to vendors
  • Prepare the monthly statistics on the number of cases for the month, by discipline and by duration of operations performed
  • Accreditation of Doctors
  • Receive the following forms from Marketing staff: Application for centre accreditation pgs 1-3
  • Declaration of Good Standing
  • Malpractice Indemnity Certificate
  • Certificate of Specialist Accreditation
  • Medisave Participation – to submit on line for approval
  • Submit to Committee (Prof Lim, Prof Ng & Dr Ng Hui Nai) for approval
  • When approved make on line submission for participation in Medisave
  • Prepare Accreditation Certificates for signature and dispatch to the respective
  • Submission on CME events and points
  • Postage – Keep record of postage stamps used and purchase stamps as and when necessary
  • Adhoc duties as and when required.

Patient Service Associate Executive

Sengkang General Hospital
07.2020 - Current
  • Provide Financial Counselling, handling out of information brochures / literature on admission
  • Offer and assist patient in completing the Medical Claims Authorization form, Global Consent form and Means Testing form (wherever applicable)
  • Introduce to patient the Admissions Buddy portal to enable them to view ward type, Estimated Bill Size, download forms, submit request for change in class and make a deposit payment online at their convenience
  • Billing for patients who have done pre-operative assessments
  • Filing, collections of payments, printing of daily reports
  • Scheduling Dialysis cases according to the requisite
  • Ensure billing is done on daily basis
  • Answer phone calls, handle enquires, convey messages and web-paging (when required)
  • Submit bed request via Bed Management System after patients have been registered on admission day.

Senior Patient Service Associate

Sengkang General Hospital
11.2015 - 07.2020
  • Provide Financial Counselling, handling out of information brochures / literature on admission
  • Offer and assist patient in completing the Medical Claims Authorization form, Global Consent form and Means Testing form (wherever applicable)
  • Introduce to patient the Admissions Buddy portal to enable them to view ward type, Estimated Bill Size, download forms, submit request for change in class and make a deposit payment online at their convenience
  • Billing for patients who have done pre-operative assessments
  • Filing, collections of payments, printing of daily reports
  • Scheduling Dialysis cases according to the requisite
  • Ensure billing is done on daily basis
  • Answer phone calls, handle enquires, convey messages and web-paging (when required)
  • Submit bed request via Bed Management System after patients have been registered on admission day.

Scheduling Clerk (OT Listing)

KK Women’s & Children’s Hospital
- 01.2007
  • To answer calls from various departments for the booking of operating theatre and allocate the date and time to the respective operating rooms according to surgeons’ need
  • Co-ordinate with nurses for special instruments / equipment for specified surgeries
  • To enter the listed surgeries into the Cerner-Surginet Scheduling system and to provide the next working day list to operating theatre and other respective departments
  • Compiling of statistics of theatre utilization
  • Surgeons waiting time for surgery date, number of cases done daily on individual operating rooms and disciplines
  • Other duties are as assigned by supervisors
  • Recording and updating of Staff leave and absence
  • Roster planning for all clerical staff
  • Typing of minutes, letters and other correspondences assigned by supervisor.

Ward Clerk

Toa Payoh Hospital
06.1990 - 04.1995
  • Registration of patients for Admissions and to update their discharges
  • Prepare of patients’ case notes for ward rounds
  • Prepare documents for clerking of new cases
  • Arrange follow-up appointments or other respective appointments as ordered
  • Answering telephone inquiries promptly
  • Receiving and despatching of case notes from and to respective areas
  • Receiving of Laboratory results and file into patients’ case notes respectively
  • Ordering of patient’s meal daily
  • Entering the ward charges and procedure to the billing system daily
  • Compiling of statistics of various discipline and submit to the committee
  • Conduct training for new clerks
  • Typing of staff roster, minutes and letters
  • Other duties as assigned by supervisors.

Education

Bachelor of Science - in Healthcare Management

MDIS, TEESIDE UNIVERSITY
SINGAPORE
10.2023

Skills

  • Well versed with Medical Terminologies
  • Microsoft Applications, Advanced Excel, PowerPoint, Words, Basic Access
  • Meeting planning and coordinating
  • Minutes writing
  • Data Collection
  • Basic Book keeping & Accounting
  • Office Administrative Support
  • Invoice Processing and Purchasing
  • Customer Service
  • Meticullous, Attention to details
  • Staff Record keeping (personal data and training records)
  • Filing and Data Archiving

Brief Biography

I have vast & quality experience in healthcare. I am familiar with medical terminologies. I can do multi-tasking and very fast learner. I am focused and able to work with minimum supervision. My aim is to work with heart, bearing compassion, sincerity and integrity. I would prefer to perform duties to fulfill and meet expectations. I always go extra mile to serve my customers.

Current Appointment Details

  • Sengkang General Hospital, Senior Patient Service Associate, Admission Office (POAS), Sengkang General Hospital, 11/15/15, 07/13/20
  • Sengkang General Hospital, Patient Service Associate Executive, Renal Dialysis Department, Sengkang General Hospital, 07/14/20, Present

Academic Professional Qualifications

  • Bachelor’s Degree, Singapore, Bachelor’s Degree of Science in Healthcare Management, Teeside University / MDIS, 2022-2023, Bachelor’s Degree
  • WSQ Diploma L4, Singapore, Professional Leadership, SSTC, 12/2019, In Progress
  • Certificate, Singapore, Phlebotomy Training Course, Parkway College, 2020, Certificate
  • Diploma, Singapore, Community Care for the Elderly, Coleman College, 2019, Diploma
  • Certificate, Singapore, Office Skills, Institute of Technical Education, 1999, Certificate
  • Certificate, Singapore, GCE 'N' Levels, Ghim Moh Secondary School, 1994, N Level

Commercial Courses

  • Premier Computer Training Centre, D-Base 4, 1992
  • Premier Computer Training Centre, Basic Computer Application – Excel, Words, 1992
  • BMC Commercial Training Centre, Book-keeping (Elementary), 1993
  • Commat Training Centre, MS Excel 5.0, 1996
  • Professional Development Centre (NYP), Basic Medical Terminology, 2001
  • LCCIEB, Practical Computing- Third Level English for Business – Second Level, 2000
  • Wills Information Training Centre, MS Access 97 (Advanced), 2001
  • Intellisoft Training Pte Ltd, MS EXCEL 2010 (ADVANCED), 2017

Awards Honours

  • You Sparkle! Award (Silver), Sengkang General Hospital, Singapore, 2022
  • You Sparkle! Award (Silver), Sengkang General Hospital, Singapore, 2017
  • QCC Award (Gold), National Productivity Board, Singapore, 1995
  • Service Recognition, Toa Payoh Hospital, Singapore, 1995
  • Service Recognition, KK Women’s & Children’s Hospital, Singapore, 2005

Other Courses Trainings

  • Toa Payoh Hospital, Customer Relations Training Programme, 1992
  • Toa Payoh Hospital, Service Quality, 1993

Testimonials

  • Toa Payoh Hospital, 1995
  • Novena Medical Centre, 2009

Tel No - H Hp

96171269

Family

  • JOVAN JOSHI, SON, 19
  • JOASH JOSHI, SON, 17

Personal Information

  • Gender: Female
  • Nationality: Singaporean
  • Marital Status: Divorced

Timeline

Patient Service Associate Executive

Sengkang General Hospital
07.2020 - Current

Senior Patient Service Associate

Sengkang General Hospital
11.2015 - 07.2020

Ward Clerk

Toa Payoh Hospital
06.1990 - 04.1995

Executive Assistant

National University Hospital (S) Pte Ltd

Administration Executive

Specialist Surgery & Laser Centre Pte

Administrative Executive

Novena Surgery Pte Ltd

Scheduling Clerk (OT Listing)

KK Women’s & Children’s Hospital
- 01.2007

Bachelor of Science - in Healthcare Management

MDIS, TEESIDE UNIVERSITY

Similar Profiles

CREATE PROFILE
Ruth Kumaravelu