Rusminah Na
Overview
7
7
years of professional experience
Work History
Senior Cashier & Customer Service
Ntuc Fairprice
03.2019 - 07.2022
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Collected and authorized payments of guests
- Maintained cash drawer of $Amount or more per shift.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Received and processed customer payments.
- Processed checks, cash and credit purchases or refunds.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Educated employees on register use, merchandising and customer service.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Oversaw group of Number cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
- Directed team of Number cashiers to maximize performance and deliver exceptional service to every customer.
- Built effective training and coaching strategies to optimize team performance.
- Trained as Job title and provided back-up coverage to provide customers with optimal support.
- Evaluated professionalism of checkouts every Timeframe and kep team members on top of cleaning tasks.
Production Assembler
Meiban
04.2017 - 12.2018
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
- Conducted quality assurance inspections on finished components and identified issues.
- Followed outlined specifications to implement assembly plans.
- Obtained appropriate tooling and fixtures for each assembly job.
- Disassembled, reassembled and corrected changeover.
- Removed rough spots to enhance parts alignment and improve finishes.
- Maintained counts and lifts, shifts and stocks materials and parts.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
Clinical Assistant
Clinic Husadatama
02.2013 - 07.2015
- Sanitized, restocked and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff and patients.
Education
SMA Negri Majenag
Indonesia 07.2001
Skills
- Payment Collection
- Answering Customer Questions
- Bagging and Packaging
- POS Systems
- Customer Assistance
- Coupon Redemption
- Active Listening
- Good listening skills
- Responsible
- Teambuilding
- Customer Service
- Self-motivated professional
- Collaboration
- Flexible & Adaptable
- Flexible and Adaptable
- Data Entry
Timeline
Senior Cashier & Customer Service
Ntuc Fairprice
03.2019 - 07.2022
Production Assembler
Meiban
04.2017 - 12.2018
Clinical Assistant
Clinic Husadatama
02.2013 - 07.2015
SMA Negri Majenag
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