Summary
Overview
Work History
Education
Skills
Timeline
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Ruotong Zhou

Ruotong Zhou

Student

Summary

I am a final year student in NTU pursuing a Maritime Studies degree. I have been actively involved in part time customer service roles which have honed my competencies in client relationship management, tackling problems efficiently, and being a supportive team player.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Receptionist

Legacy Dance Co
12.2019 - Current
  • Handled customer transactions, processed payments, and balanced the cash register.
  • Maintained a clean and organized reception area and studio space.
  • Managed customer interactions and provided effective assistance.

Event Runner

Get The Beat
06.2022 - 06.2023
  • Managing the stage and participants, ensuring smooth event flow
  • Collaborated with team members to streamline efficiency of event
  • Promptly adapting to urgent requests from participants and teachers

Call Centre Specialist

Tan Tock Seng Hospital
06.2022 - 08.2022
  • Honed problem-solving skills to effectively handle complex customer issues and concerns.
  • Managed high call volume while maintaining professional composure under pressure

Education

Bachelor of Science - Maritime Studies

Nanyang Technological University
Singapore
04.2001 -

GCE A Level -

Nanyang Junior College
Singapore
04.2001 -

GCE O Level -

CHIJ St Theresa's Convent
Singapore
04.2001 -

Skills

  • Business Administration
  • Organization skills
  • Customer/Client relations
  • Interpersonal Communication
  • Adaptability and Flexibility

Timeline

Event Runner

Get The Beat
06.2022 - 06.2023

Call Centre Specialist

Tan Tock Seng Hospital
06.2022 - 08.2022

Receptionist

Legacy Dance Co
12.2019 - Current

Bachelor of Science - Maritime Studies

Nanyang Technological University
04.2001 -

GCE A Level -

Nanyang Junior College
04.2001 -

GCE O Level -

CHIJ St Theresa's Convent
04.2001 -

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