Samsuri Rahmat Abu Samah
Summary
Adept at optimizing delivery routes and enhancing customer satisfaction, I significantly contributed to Hanbaobao Pte Ltd's service efficiency. My expertise in advanced navigation and exceptional time management, coupled with a knack for weather adaptation, ensured on-time deliveries under varying conditions, fostering positive client relationships and boosting repeat business. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Service position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level service position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Mcdelivery Rider
Hanbaobao Pte Ltd
08.2015 - Current
- Handled cash transactions accurately while collecting payments upon delivery completion.
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
- Collaborated with team members to coordinate delivery schedules and meet daily targets efficiently.
- Adapted quickly to changes in delivery schedules or routes due to unforeseen circumstances, minimizing delays.
- Resolved customer complaints promptly and professionally, maintaining a positive relationship between the business and its clients.
- Navigated through diverse weather conditions safely, adhering to all traffic regulations for a smooth delivery experience.
- Assisted in training new delivery riders by sharing best practices and offering support when needed.
- Streamlined order processing by verifying details with dispatchers before initiating deliveries.
- Stayed updated on company policies, procedures, and promotions to assist customers with any inquiries effectively.
- Performed routine maintenance checks on the vehicle to ensure optimal performance during deliveries.
- Balanced multiple delivery assignments simultaneously, prioritizing tasks based on urgency and importance to meet deadlines consistently.
- Maintained accurate records of deliveries, including signatures, time stamps, and addresses, to ensure proper tracking and documentation.
- Established strong relationships with local merchants to facilitate seamless pickups and prioritize orders accordingly.
- Managed inventory levels in storage areas by organizing stock effectively for efficient retrieval during pickup times.
- Contributed to increased company revenue by upselling additional products or services whenever possible during interactions with clients.
- Expanded client base through word-of-mouth recommendations resulting from excellent customer service provided during deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Verified accuracy of all deliveries against order forms.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Expedited deliveries to meet customer deadlines and requirements.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Delivered goods and products to customer on time and in excellent condition.
- Minimized liability by consistently following road rules when driving.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Education
No Degree - SPM
Sekolah Menegah Kebangsaan Skudai
Johor, Malaysia12.2012
Skills
Groundwork Techniques
Weather Adaptation
Animal Empathy
Basic Dressage
Physical Fitness
Advanced Navigation
Vehicle Inspection
Time Management
Preventive Maintenance
Riding
During my free time, I like to go riding. Riding bikes and also help others.
Timeline
Mcdelivery Rider
Hanbaobao Pte Ltd
08.2015 - Current
No Degree - SPM
Sekolah Menegah Kebangsaan Skudai
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