Experienced E-Commerce & Success Leader with a proven track record in Shopify, SaaS, and multi-channel commerce across APAC. Extensive expertise in Shopify Plus, conversion rate optimization (CRO), digital marketing, logistics integration, and merchant support. Adept at scaling high-growth brands, managing cross-functional teams, and driving revenue growth through strategic initiatives. Passionate about helping businesses thrive in the digital commerce space. Seasoned leader with strong background in steering teams towards success. Possess significant experience in strategic planning, team motivation, and conflict resolution. Known for fostering positive work environments that encourage growth and productivity. Have positively impacted previous workplaces by instilling a culture of continuous improvement and collaboration.
Overview
9
9
years of professional experience
Work History
Tech Ops Leader & E-Commerce Manager
Maneuver Marketing Pte Ltd
Singapore
02.2018 - Current
Led the e-commerce division from inception to a $250M+ revenue entity, managing multiple Shopify Plus stores and international expansion efforts
Managed a cross-functional team of developers, CRO specialists, and marketing strategists, ensuring seamless execution of Shopify-based projects
Led Shopify store migrations from WordPress to Shopify, optimizing sites for SEO, mobile performance, and conversion
Implemented 3PL fulfillment solutions (Capacity, ShipBob) & logistics automation for multi-region order management
Conducted data-driven A/B testing to improve customer journeys, PDPs, and checkout experiences
Integrated AI-powered fraud prevention tools (NoFraud, Stripe) to enhance security and reduce chargebacks
Developed and executed Influencer Outreach programs, Amazon, Facebook & Google Ad campaigns for business growth
Represented Maneuver Marketing at the Stripe VIP Luncheon 2024, engaging with industry leaders on payment optimization strategies
Key Projects & Achievements:
Brand Better Body Co -
(BBCo): Key contributor to its success, now a 9-figure business
Led Shopify and Amazon growth projects, optimizing marketplace performance
Managed payment gateway transition from Braintree & Stripe to Shopify Payments
Migration from Word Press to Shopify
I built the store from scratchandam still managing the growth and everything related to the store.
Rejuveen (New Brand Launch - 2025):
Led the Shopify setup, website, Subscriptions, Payment gateway, Shopify Plus agreements and terms, product listing, and branding execution.
Implemented payment gateway migration from Braintree & Stripe to Shopify Payments
Seven Vanilla:
Helped launch and scale this events brand, now generating $40K to $100K per month
Seven Vanilla E-Commerce & Live Food Booking System: Successfully migrated the platform from Wix to Shopify, creating an event booking and live station marketplace
Gallery HR:
SaaS Expansion: Migrated the platform from WordPress to Shopify, launched an SEO-optimized website, and executed lead generation campaigns.
Currently achieving 1 million rupees a month in revenue.
Beverly Hills Cheesecake
Website Revamp: Migrated site from Wix to Shopify and integrated Lalamove for real-time deliveries
IT Gallery:
Led the full-store migration from Wordpress to Shopify, enhancing functionality and performance
Now a leading, award-winning e-commerce business in Sri Lanka
Maintained team flexibility and embraced change to adapt within dynamic markets.
Ops Manager and SEO Digital Marketer
Colombo Courtyard
08.2016 - 11.2017
Collaborated closely with Marketing to re-design marketing and branding materials.
Pitched and implemented new design concepts for online and printed media, showcasing creativity and innovation.
Developed and executed web solutions, including SEO, Analytics, Social Media, and E-mail campaigns.
Aided management in making implementation decisions by creating and preparing statistics of cost-benefits and ROI.
Oversaw financial management, budget management, accounting and payroll activities.
Handled internal audit reports and analyzed justifications.
Oversaw policies and SOPs, ensuring they were up-to-date and referred for approval.
Assumed responsibility for the health and safety of employees, managing insurance, and property-related matters.
Maintained monthly and annual P&L reports.
Headed the SPA Department, demonstrating leadership skills.
Managed HOD / Night Duty Managers and their Rosters.
Led a project involving brand name change and legal registration changes.
Monitored service delivery, identified areas for improvement, and implemented necessary changes to ensure customer satisfaction.
Reviewed reports from various departments detailing performance metrics such as time-to-complete tasks or number of customer inquiries received.
Implemented campaigns and promotions to help with developing goods and services.
Guided employees on understanding and meeting changing customer needs and expectations.
Oversaw the development of new products from concept through launch; monitored progress at each stage of the process ensuring quality standards were met.
Education
Diploma - Information Technology Service Management
Diploma in Information Technology Service Management, Republic Polytechnic, Singapore
PMP Certification, Currently Pursuing
Timeline
Tech Ops Leader & E-Commerce Manager
Maneuver Marketing Pte Ltd
02.2018 - Current
Ops Manager and SEO Digital Marketer
Colombo Courtyard
08.2016 - 11.2017
Diploma - Information Technology Service Management
Republic Polytechnic
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