Ruka Ito
Customer Service
Summary
Experienced sales representative at business affairs making new appointments through calls and emails. Provided information for the clients needs made materials for easy understanding.
Experienced customer service at Adidas 3years in a international environment serving customers from various countries. Excelling in personalized assistance and effective inventory management. Skilled in cash register operation and POS systems. Do enhance customer satisfaction through friendly service, good recommendations and fast check out ensuring a seamless shopping experience.
Overview
6
6
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Online Customer Service
Three Hundred Co., Ltd.
11.2024 - Current
- Provided exceptional customer service, addressing candidate concerns and answering inquiries in a timely manner.
- Improved customer satisfaction by offering friendly service, addressing concerns, and answering queries regarding medications.
- Communicating with customers in English and Japanese. Other languages by using the translator.
Sales Representative
Kuno Business Affiars
10.2022 - 08.2023
- Expanded customer base through calling, networking, and relationship building.
- Made telephone appointment and acquire new customers.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features and benefits.
- Translated English materials to Japanese.
Apparel Sales Associate
Adidas
04.2019 - 03.2022
- Pressed and folded items upon arrival in store to increase visual appeal.
- Increased customer satisfaction by providing personalized assistance and product recommendations.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Participated in store promotions and events to engage customers and drive revenue growth.
- Assisted visual merchandising efforts by updating window displays or mannequins in line with seasonal themes or trends.
- Managed inventory effectively, ensuring proper stock levels for popular items, minimizing out-of-stock situations.
- Processed transactions accurately and efficiently, ensuring a smooth checkout experience for customers.
- Operated cash register to complete cash, check and credit card transactions.
- Used POS system to process sales, returns and exchanges.
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
Education
Bachelor of Arts - World Englishes
Chukyo University
Japan 04.2001 -
Skills
Basic computer skills
Dependable and responsible
Organization and time management
Communication clarity
Customer friendly
Multitasking Abilities
Polite communication skills
Certification
The EIKEN Test in Practical English Proficiency Grade Pre-1
Timeline
Online Customer Service
Three Hundred Co., Ltd.
11.2024 - Current
Sales Representative
Kuno Business Affiars
10.2022 - 08.2023
Apparel Sales Associate
Adidas
04.2019 - 03.2022
Bachelor of Arts - World Englishes
Chukyo University
04.2001 -
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