Rui Xuan Zhang
Summary
Adept at juggling multiple tasks, I enhanced customer satisfaction at Dian Xiao Er by maintaining a clean environment and providing attentive service. Trained HR Ecology's new agents, showcasing strong customer assistance and stress tolerance. Achieved high accuracy in transactions at I Tea, demonstrating a blend of hard skills in order taking and soft skills in empathy. Motivated waiter with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
Work History
Waiter
Dian Xiao Er
Singapore
11.2022 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Check In Agent
HR Ecology
Singapore
06.2023 - 12.2023
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
- Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
- Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
- Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
Cashier
I Tea
Singapore
05.2020 - 12.2020
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
No Degree - Electrical And Power Transmission Installation
Singapore Polytechnic
Dover, Singapore04.2026
Skills
- Strong multitasking
- Cleanliness
- Order Taking
- Professional Appearance
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Passenger Assistance
- Stress Tolerance
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Check In Agent
HR Ecology
06.2023 - 12.2023
Waiter
Dian Xiao Er
11.2022 - Current
Cashier
I Tea
05.2020 - 12.2020
No Degree - Electrical And Power Transmission Installation
Singapore Polytechnic