Rui Shu He
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Changi travel services
Changi airport
11.2019 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Managed cash register after end of shift to balance and record accurate transactions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
Education
Computer Engineering
Institute of Technical Education
ITE COLLEGE EAST01.2022
Meridian Secondary Sechool
12.2019
Skills
- Retail Metrics and Goals
- Product and Service Sales
- Flexible Hours
- Customer Needs Assessment
- Communications Strategies
- Customer Assistance
- Conflict Resolution
Languages
Chinese (Mandarin)
Upper intermediate (B2)
Timeline
Retail Sales Associate
Changi travel services
11.2019 - Current
Computer Engineering
Institute of Technical Education
Meridian Secondary Sechool