Rui Len Goh
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 6 years of experience in team leadership in 1 industry. Background includes sales, management and customer service in fast-paced settings. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
Marche Restaurants Singapore Pte Ltd
03.2023 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Correctly calculated inventory and ordered appropriate supplies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Assistant Restaurant Manager
Marche Restaurants Singapore Pte Ltd
03.2022 - 02.2023
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to 20 restaurant staff, maintaining exceptional customer service and quality standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Analyzed daily sales figures and developed strategies to increase sales.
- Developed and implemented strategies to improve revenue and profitability.
Team Leader
Marche Restaurants Singapore Pte Ltd
02.2017 - 02.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Team Member
Marche Restaurants Singapore Pte Ltd
04.2015 - 02.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
No Degree - Graduate Diploma in Tourism
William Angliss Institute Pte Ltd
Singaopre02.2023
Skills
- Labor and Food Cost Control
- Profit and Loss Reporting
- Employee Schedule Management
- Inventory Control
- Purchasing and Cost Control
- Training and Development
- POS Terminal Operation
- Staff Development Talent
- Strategic Forecasting
- Food and Beverage Orders
- Organization and Prioritization
- Operations and Procedural Knowledge
Timeline
Restaurant Manager
Marche Restaurants Singapore Pte Ltd
03.2023 - Current
Assistant Restaurant Manager
Marche Restaurants Singapore Pte Ltd
03.2022 - 02.2023
Team Leader
Marche Restaurants Singapore Pte Ltd
02.2017 - 02.2022
Team Member
Marche Restaurants Singapore Pte Ltd
04.2015 - 02.2017
No Degree - Graduate Diploma in Tourism
William Angliss Institute Pte Ltd
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