Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic
Rui Juan, Kristy Chong

Rui Juan, Kristy Chong

Summary

Professional customer service leader with strong emphasis on team collaboration and driving results. Skilled in conflict resolution, communication, and relationship management, always adapting to meet changing needs. Known for reliability and solutions-focused approach, consistently enhancing customer satisfaction and operational efficiency.

Overview

15
15
years of professional experience

Work History

Senior Customer Care Executive

Spa Esprit Group Pte. Ltd.
02.2023 - Current
  • Develop and maintain strong relationships with both new and existing clients.
  • Conduct regular follow-ups to ensure client satisfaction and address concerns.
  • Respond to calls and follow up on emails promptly and professionally.
  • Manage customer feedback and complaints, ensuring swift and effective resolution.
  • Investigate and resolve customer issues by coordinating with relevant departments.
  • Collaborate with department managers to enhance customer experience and service delivery.
  • Train and mentor new staff members to uphold service standards and company value.

Executive, Customer Engagement

Halcon Primo Logistics Pte. Ltd.
02.2022 - 02.2023
  • Build and develop strong relationships with new and existing clients.
  • Conduct regular follow-ups with clients.
  • Answering calls and follow up emails.
  • Liaise with prospective/existing client on enquiries.
  • Liaise with prospective carrier for shipment rates.
  • Liaise with courier services to deliver package.
  • Prepare quotation and quote client accordingly.
  • Nominated for community club-organizing yearly D&D/Monthly team bonding & events.
  • Other Ad-Hoc duties as required.

Auxiliary Police Officer

Certis Cisco Security Pte. Ltd.
06.2020 - 12.2021
  • COVID-19 Projects.
  • Social Distancing.
  • Perform hourly patrol duties.
  • Issue summon to non-compliances.
  • Perform Access control on Governments Protected Areas.
  • Ensuring Area is Hazard Free.
  • Changing of Visitors Pass.
  • Performing vehicle and bag checks before allowing entry to premises.
  • Perform CCTV & Control Room monitoring duties.
  • Guarding & Patrolling Duty Post.

Operations Executive

Teho Ropes & Supplies Ptd. Ltd.
05.2015 - 04.2020
  • Sales Order Processing.
  • Manage 24 Hours Operation Phone
  • Liaise with prospective/existing clients on sales/products enquires.
  • Service & Maintain relationship with existing customers.
  • Assist in goods confirmation and arrangement for delivery.
  • Liaise with prospective Agent/Forwarder/Loading Vessel eta.
  • Answering calls and emails.
  • Arrangement with courier services to send out documents on time.

Transhipment Personnel

Costar Shipping Pte. Ltd.
12.2013 - 03.2015
  • Arrangement of containers onboard vessel.
  • Closing of vessel.
  • Liaise with prospective Agent for order documents.
  • Answering Calls & Emails.

Admin Executive

Virtual Office Pte. Ltd.
11.2012 - 10.2013
  • Assisting customers with mail collections.
  • Sort all mails accordingly for easy tracing.
  • Manage all mails forwarding to customer individually.
  • Liaise with prospective/existing clients.
  • Answering Calls & Emails.
  • Service and Maintain Relationship with existing customers.

Makeup Artist

The Makeover Inc.
06.2011 - 11.2012
  • Consulting with clients and creating custom looks based on their specifications.
  • Enhancing facial aesthetics through makeup.
  • Taking lighting and setting into accounts when applying make up.
  • Determining which materials and colors are the most suitable.
  • Having knowledge of different color palettes and design styles.
  • Maintaining an awareness of the latest trends in beauty.
  • Consulting client on their skincare rountines.

Retail Makeup Artist

The Estee Lauder Companies, Bobbi Brown
09.2010 - 06.2011
  • Creating Designer looks for customers using Bobbi Brown product lines.
  • Assist customers as needed in contrast to arrangements by appointment.
  • Applying makeup to demonstrate products.
  • Making recommendations, and selling merchandise.
  • Organizing products on shelves & arranging displaying.
  • Share knowledge about cosmetics applications and styles.

Education

Diploma - Retail Operation

WSQ
12-2022

Diploma - Professional Makeup Artistry

Cosmoprof Academy
12-2011

GCE "N" Level -

Unity Secondary School
12-2003

PSLE -

South View Primary School
12-1999

Skills

  • Client relationship building
  • Exceptional communication
  • Escalation handling
  • Documentation review
  • Computer Literate
  • Words
  • Powerpoint
  • IRIS 2
  • Jurong Port
  • Jira
  • Telephone Techniques for Receptionist
  • Good telephone etiquette

Additional Information

Last Drawn Salary: $3800


Personal Information

  • Available: 2 months notice
  • Age: 38
  • Expected Salary: $4000
  • Ethnicity: Chinese
  • Date of Birth: 22/09/1987
  • Nationality: Singaporean
  • Marital Status: Married

Languages

English
Advanced (C1)
Chinese (Mandarin)
Advanced (C1)
Thai
Advanced (C1)

Timeline

Senior Customer Care Executive

Spa Esprit Group Pte. Ltd.
02.2023 - Current

Executive, Customer Engagement

Halcon Primo Logistics Pte. Ltd.
02.2022 - 02.2023

Auxiliary Police Officer

Certis Cisco Security Pte. Ltd.
06.2020 - 12.2021

Operations Executive

Teho Ropes & Supplies Ptd. Ltd.
05.2015 - 04.2020

Transhipment Personnel

Costar Shipping Pte. Ltd.
12.2013 - 03.2015

Admin Executive

Virtual Office Pte. Ltd.
11.2012 - 10.2013

Makeup Artist

The Makeover Inc.
06.2011 - 11.2012

Retail Makeup Artist

The Estee Lauder Companies, Bobbi Brown
09.2010 - 06.2011

Diploma - Retail Operation

WSQ

Diploma - Professional Makeup Artistry

Cosmoprof Academy

GCE "N" Level -

Unity Secondary School

PSLE -

South View Primary School

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Rui Juan, Kristy Chong