Ruey Lin Cheng
Summary
Highly efficient Clerk well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
3
3
years of professional experience
Work History
Clerk
Eton Hall Residential Pte.Ltd
03.2023 - Current
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Assist students check in & check out.
- Arrange airport pick-up service.
- Bring students go to hospital for medical check-up.
- Bring students go to Immigration & Checkpoints Authority (ICA) for collecting student pass.
Hotel Receptionist
Walker Hotel
03.2022 - 11.2022
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Streamlined reservation processes by diligently organizing and updating booking information in the hotel management system.
- Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
Hotel Receptionist
Colors Inn
03.2021 - 11.2021
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Streamlined reservation processes by diligently organizing and updating booking information in the hotel management system.
- Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
Education
MBA - Business Administration
Ling Tung University
Taiwan, Taichung08.2019
Bachelor of Arts - Fashion Design
Ling Tung University
Taiwan, Taipei06.2014
Skills
- Bookkeeping
- File Maintenance
- Cash Management
- Spreadsheet development
- Administrative Support
- Relationship Building
- Basic accounting
- Document Management
- Microsoft Office
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Intermediate (B1)
Malay
Elementary (A2)
Japanese
Beginner (A1)
Timeline
Clerk
Eton Hall Residential Pte.Ltd
03.2023 - Current
Hotel Receptionist
Walker Hotel
03.2022 - 11.2022
Hotel Receptionist
Colors Inn
03.2021 - 11.2021
MBA - Business Administration
Ling Tung University
Bachelor of Arts - Fashion Design
Ling Tung University
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