Overview
Work History
Education
Languages
Timeline
Generic

Rudi Shaharudin Bin Salleh

Overview

29
29
years of professional experience

Work History

Drinks Maker

Bismillah Drinks Corner
01.2012 - Current
  • Perform opening and closing duties, preparing cash drawers, and taking inventory to avoid shortage of stocks.
  • Follow strict recipes and drink measurements.
  • Explain and cross-sell daily specials and beverage promotions to exceed daily sales goals.
  • Prepare and servd high customer volumes during special events, nights, and weekends.
  • Keep counter clean, presentable and well-stocked to meet customer needs.
  • Handle simultaneous customers, team, and business needs while avoiding unnecessary delays or errors.
  • Craft special drinks menu items for seasonal offerings such as for Ramadan.
  • Maintain cash flow.
  • Prepare custom drink orders for customers with special requirements.
  • Maintain hygiene and safety standards.
  • Built relationships with vendors to manage orders in the absence of the Manager.

Warehouse assistant

UPS
01.2008 - 12.2011
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.

Salesperson

Own Business
01.2004 - 12.2007
  • Increased sales and customer satisfaction through personalized servicing.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
  • Improved customer service and telecommunication skills to build lasting relationships.
  • Provided product benefits and advantages and discussed pricing with interested parties.

Bell Service Agent

Park Royal Hotel
01.2001 - 12.2003
  • Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Suggested additional services to customers in order to meet upsell goals.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Safety Officer

Ritz Carlton Hotel
01.1997 - 12.2000
  • Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
  • Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Reported suspicious activities and persons to law enforcement.
  • Checked and verified photo identification prior to granting facility access.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Examined doors, windows and gates to verify security.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Issued access cards to authorized personnel to monitor access points.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.

Front Office Agent

Golden Landmark Hotel
01.1995 - 12.1997
  • Reviewed and updated customer information in database for accuracy.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Developed and implemented office policies to enhance efficiency in operations.
  • Provided clerical support, addressing routine, and special requirements.
  • Maintained transaction security by verifying payment cards against identification.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Education

No Degree - Secondary Education

Boon Lay Secondary School
Singapore
1989

No Degree - Primary Education

Mountbatten Primary School
Singapore
1986

Languages

English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)

Timeline

Drinks Maker

Bismillah Drinks Corner
01.2012 - Current

Warehouse assistant

UPS
01.2008 - 12.2011

Salesperson

Own Business
01.2004 - 12.2007

Bell Service Agent

Park Royal Hotel
01.2001 - 12.2003

Safety Officer

Ritz Carlton Hotel
01.1997 - 12.2000

Front Office Agent

Golden Landmark Hotel
01.1995 - 12.1997

No Degree - Secondary Education

Boon Lay Secondary School

No Degree - Primary Education

Mountbatten Primary School

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Rudi Shaharudin Bin Salleh