Ruchika Srivastava
Singapore
Summary
With 11 years of professional experience in fashion design, HR, operations, IT, and global payment systems, I have honed my problem-solving skills both creatively and technically. From crafting innovative designs to developing effective solutions, I excel at finding unique ways to overcome challenges. Whether it's managing real-time payments or leading teams, I bring a fresh perspective and a hands-on approach to driving success. With strong tech-savviness, adaptability, and a drive to innovate, I am always prepared to take on the next challenge.
Overview
14
14
years of professional experience
1
1
Certification
Work History
AVP. Senior Technical Analyst - Systems Engineering
BANK OF AMERICA
01.2022 - Current
- Specialized in Global Technology and Applications Production Service at Bank of America.
- Currently working for CashPro Online Suit Application
- Real-Time Payments System Support: Managing and maintaining real-time payment systems across multiple regions, including Hong Kong, Indonesia, Switzerland, and SEPA, ensuring high availability and rapid issue resolution
- Finacle & GCIB Application Support: Providing comprehensive support for the Finacle core banking system and GCIB applications, ensuring seamless integration and operation
- Tools & Software Expertise: Proficient in OpenShift, SQL Developer, Splunk, Microsoft SQL Server, and Autosys for managing applications, monitoring systems, and troubleshooting issues
- Daily Operations: Handling timeouts, logs, fatal errors, and generating various reports for payments, reconciliations, and hourly counts
- Ensuring timely RRM Push Requests and PKE updates
- Incident & Change Management: Leading incident resolution, managing change requests, and conducting monthly CRQ walkthroughs to implement system changes efficiently
- Automation & Monitoring: Regularly monitoring systems using Splunk, automating tasks to improve operational efficiency, and managing critical incidents to minimize business impact
- Event Coordination & PCN Activities: Actively contributing to the PCN Committee, leading internal campaigns, organizing events, and crafting newsletters to drive engagement
Senior Analyst (IT Support) - Onsite Lead
HCL Technologies Ltd
07.2018 - 11.2021
- Company Overview: SINGAPORE EXCHANGE 'SGX'
- Support for inquiries, problems or requests including web portal, emails and network issues for trading companies across the world
- Updating of the internal website contents with the latest information
- Maintained a high degree of customer service for all support queries and adhere to all service management principles
- Actively managing severity incidents
- Coordination and management of Major Incident Management process activities
- Driving Incident/Major Incidents to closure within SLA
- Getting RCA closure with technical SME's
- Preparing Reports for higher management related to all potential misses and their recovery
- Ensure timely communication and providing updates to all stakeholders
- Continual contribution for enhancement of Knowledge Base
- Preparing various SOP's and maintaining the SOP database and updating whenever there is any update in process
- Quality Report and prepare SLA report, FCR report for various teams, Audit ticket logged and present them to client
- Keep the Management informed of task accomplishment, issues and status
- L1 troubleshooting and supporting in administration of the Networks
- Performed remedial repairs on computers, laptops, printers and any other authorized peripheral
- Active Directory and Group Policy administration, hardware configuration
- User Support for VPN account, MS Office, Outlook related issues etc
- SINGAPORE EXCHANGE 'SGX'
Service Desk Analyst (IT Support)
Simplify Solutions PTE. LTD.
11.2017 - 06.2018
- Company Overview: DAIRY FARM GROUP
- Efficiently performed day to day 24x7 operations of Network Operation Centre (Helpdesk)
- Installation and configuration of all applications based on documentation and step by step procedure based on Management requirement
- Instrumental in monitoring the system health of servers / network devices / storage, etc
- Involve in the rollout of software updates and patches
- Follow up the escalation procedure and the tickets till solve the problem / incident / Service Requests
- Coordinated with various vendors such as HP, EPSON, Wincor (Point of sale), Samsung, LCC (Network cable) and SingTel and various Teams in Singapore, Malaysia and Philippines to resolve customer issues
- Close the ticket with complete information and acknowledge the Customer / Vendor / Engineer
- Achieving 100% SLA in Calls and Service requests
- Applying the Unix & Linux commands, Run the scripts
- Updates of Pricing, discounts, rules, Daily Change file and applying IPC (Immediate price Change) at Point of Sales (POS), Stores Labeling system (SLS) and Electronic Labeling system (ESL)
- Updates of Pricing and Daily Change files in application of Stores Labeling system (SLS)
- Rendering full support to Work Force Optimizer - (Friartruck)-WFO
- Oracle / SQL Table Corrections and SQL Table updates
- Servers Daily Health Checks & Monitoring Activities
- Monitoring of Daily Change Jobs and manage to run manually if required
- DAIRY FARM GROUP
HR Specialist
JCO PRUDENTIAL
05.2017 - 10.2017
- Worked with the Managers to accurately decipher staffing needs, scheduled interviews and prepared offers for ideal candidates
- Received and processed job requisition forms
- Responsible for determining appropriate recruitment methods to attract reasonable pool of qualified applicants
- Responsible for posting of new job requisitions
- Managed interview process; complete employment and professional references
- Coordinated and conducted new hire pre-interviews
- Effectively created and executed training program for team as well as, prioritized the training schedule
- Managed recruitment and training reports in order to guarantee information is accurate and up to date
- Received and processed job requisition forms
- Responsible for determining appropriate recruitment methods to attract reasonable pool of qualified applicants
Graphic Designer
ROXWELL PTE. LTD
12.2016 - 01.2017
- Supported human resources staff with new hire orientations and monthly departmental meetings
- Entered personnel and subcontractor data into a central database
- Gathered personnel records from all employees from each department
- Collaborated with the curriculum coordinator on annual updates of the staff handbook
- Coordinated and conducted new hire pre-interviews
- Updated computer graphic files using graphics software programs and researched current and emerging art and graphic design technologies
Sales Ambassador
SMV MARKETING GROUP
08.2016 - 11.2016
- Efficiently prepared merchandise for sales floor
- Wrote, negotiated and finalized sales contracts
- Helped drive sales goals and achieve monthly quotas
- Dedicated to continuously improving sales abilities and product knowledge
- Answered product questions with up-to-date knowledge of sales and store promotions
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis
- Explained all of the human resources policies, procedures, laws, standards and regulations to each employee
- Coordinated meetings, developed meeting content and presented all human resources law updates
Fashion Designer / Store Supervisor
AMCO, JAGGER
05.2013 - 07.2016
- Efficiently managed the aesthetic creation of new fashion products
- Drew garments and patterns and wrote instructions for use in reproducing commercial patterns
- Negotiated with vendors on availability, product specs, distribution, delivery deadlines and price
- Achieved costing and aesthetic goals for the seasonal fabric palette
- Managed vendor performance to maximize profitability and achieve financial objectives
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
- Managed office supplies, vendors, organization and upkeep
- Organized all new hire, security and temporary paperwork
- Explained employee compensation, benefits, schedules, working conditions and promotion opportunities
- Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references
Intern Operation Manager
ALFA JACKSON ENTERPRISE
05.2011 - 07.2011
- Established operational objectives and work plans and delegated assignments to subordinate managers
- Answered customer questions regarding store merchandise, department information and pricing
- Managed office supplies, vendors, organization and upkeep
- Maintained appropriate filing of personal and professional documentation
- Screened personal and business calls and directed them to the appropriate party
Education
BA (Hons) -
University of East London
UK08.2013
Diploma -
Nanyang Academy of Fine Arts
Singapore07.2012
Skills
- Flexibility and Adaptability
- Leadership and Teamwork
- Critical thinking and problem solving
- Fast Learner
- Effective Time Management
- Communication
- Ability to Work Under Pressure
- Coordination Skills
- Technical Analysis
- Infrastructure Management
- Systems Engineering
- Backend
- Data Delivery
- Banking Services
- Payment Systems
- Transmission Services
- Business to Business Commerce
- Stakeholders Management
- Work under Pressure
- Time Management
Languages
Hindi
English
Hobbies and Interests
- Travelling
- Dancing
- Socializing
- Painting
- Styling
- Listening
- Event organizing
Personal Information
- Place of Birth: India
- Title: Assistant Vice President
- Date of Birth: 12/15/90
- Nationality: Indian (Singapore PR)
Certification
1. Field Representative Certification
Issued by SMV Marketing Group - Aug 2016
2. Leadership Certification
Issued by SMV Marketing Group - Sep 2016
3. SG Driving License
Credential ID In progress
COMEORTDELGRO Driving Centre
Timeline
AVP. Senior Technical Analyst - Systems Engineering
BANK OF AMERICA
01.2022 - Current
Senior Analyst (IT Support) - Onsite Lead
HCL Technologies Ltd
07.2018 - 11.2021
Service Desk Analyst (IT Support)
Simplify Solutions PTE. LTD.
11.2017 - 06.2018
HR Specialist
JCO PRUDENTIAL
05.2017 - 10.2017
Graphic Designer
ROXWELL PTE. LTD
12.2016 - 01.2017
Sales Ambassador
SMV MARKETING GROUP
08.2016 - 11.2016
Fashion Designer / Store Supervisor
AMCO, JAGGER
05.2013 - 07.2016
Intern Operation Manager
ALFA JACKSON ENTERPRISE
05.2011 - 07.2011
Diploma -
Nanyang Academy of Fine Arts
BA (Hons) -
University of East London
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