Ruby Ann Bunagan

Student loan Servicer

Refund Servicer

Financial Aid Officer

• Assisted peers with study strategies and time management techniques.
• Participated in student organizations to promote engagement and collaboration.
• Organized events to enhance community involvement among students.
• Maintained records of student participation in various programs and activities.
• Attended workshops and seminars to enhance learning beyond the classroom.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Identified needs of customers promptly and efficiently.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Recognized by management for providing exceptional customer service.

Credit Card Customer Service Representative

• Assisted customers with credit card inquiries and account management.
• Provided information on credit card benefits and features.
• Guided customers through the application process for new cards.
• Collaborated with team members to improve service quality.
• Educated clients on payment options and account security measures.
• Managed incoming calls from customers seeking assistance with their credit cards and provided solutions accordingly.
• Provided customer service to cardholders by responding to inquiries, resolving complaints and providing guidance on product features.
• Educated customers about their rights with regard to billing disputes and fraud protection services.
• Maintained up-to-date knowledge of applicable rules, regulations, policies and procedures related to credit cards.
• Identified opportunities to cross-sell products or services that would benefit customers' needs.
• Assisted in the processing of credit card applications for new customers and updated existing accounts.

Merchant Service Representative

• Resolved customer complaints in a timely manner to maintain positive relationships.
• Optimized product displays for maximum visibility in-store.
• Negotiated terms of sale, pricing, discounts, and payment policies with customers.
• Resolved customer complaints efficiently and professionally.
• Maintained accurate records of customer interactions and transactions.