Summary
Overview
Work History
Education
Skills
Profile
Timeline
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RUBY JEAN ROCHE

RUBY JEAN ROCHE

Singapore

Summary

Known for exceptional interpersonal skills and a strong ability to connect with people, identify their needs, and deliver personalized service. Committed to exceeding sales goals and providing top-notch customer experiences through effective communication and problem-solving skills. My work experiences had honed me to be flexible in different types of industry.

Overview

5
5
years of professional experience

Work History

Service Crew/Customer Service Executive

Jollibee Corp.
Philippines
01.2016 - 01.2019
  • Take and serve customer order.
  • Provide needs and sometimes do cashiering.
  • Rotational shift
  • Excellent customer service
  • Inventory of items needed in the shop

Call Center Agent/Telemarketer

VXI
01.2018 - 01.2019
  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • Resolve sophisticated problems for customers quickly and with the highest quality over the phone in a heavy phone volume environment
  • Learned and master multiple systems (knowledge base, internal tools, contact management system)
  • Escalate issues appropriately and drive them to resolution

Administrative Aide II

Local Government Unit (LGU) - Panabo City Hall
01.2014 - 01.2017
  • Schedule appointments via Google calendar
  • Ensure records of stocks, its availability and make request incase necessary in the office
  • Then, process stock requisition via MRI System and check that all required fields are completed and that the quantities and details are correct
  • Monitor the status of the request if it is pending, approved, or rejected
  • Double-check all the entered information for accuracy
  • Check and monitor the attendance logs and timesheets of government employees before having the supervisor sign them
  • In charge of the drafting of the minutes of the meeting

Teller & New Accounts Clerk

Penbank Inc.
01.2014 - 01.2017
  • Company Overview: Banking industry where I was able to experienced rotational work jobs inside the bank
  • Prepare check request of the clients and market them to open new accounts
  • In charge of the Anti-Money Laundering Act in the system
  • Customer-friendly and customer service related job
  • Banking industry where I was able to experienced rotational work jobs inside the bank

Education

Bachelor of Science - Business Administration major in Marketing Management

Holy Cross of Davao College, Inc.
Davao
01.2014

Skills

  • SAP
  • Cashiering
  • Taking calls and queries
  • Material Request & Issue Slip System
  • Customer/Consignee/Trucker's Accreditation system eqv to CRM
  • Data Mgt Module (bank system)
  • Oracle Request System (tellering system)
  • Google Scheduler and Calendar
  • Knowledge-based & Bliss system (taking customer service call)
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PPT
  • Coordination and communication
  • Handling Claims/Dispute and Insurance Processes
  • Event Organizing and Hosting
  • Corporate Relations Affairs
  • Banking Services
  • Telemarketing

Profile

RUBY JEAN ROCHE, +6593753695, rjroche09@gmail.com, +639776555944, 10 Sims Ave East, Singapore, 416558, 416558, Bachelor of Science in Business Administration major in Marketing Management, Holy Cross of Davao College, Inc., 05/01/14

Timeline

Call Center Agent/Telemarketer

VXI
01.2018 - 01.2019

Service Crew/Customer Service Executive

Jollibee Corp.
01.2016 - 01.2019

Administrative Aide II

Local Government Unit (LGU) - Panabo City Hall
01.2014 - 01.2017

Teller & New Accounts Clerk

Penbank Inc.
01.2014 - 01.2017

Bachelor of Science - Business Administration major in Marketing Management

Holy Cross of Davao College, Inc.
RUBY JEAN ROCHE