RUBY JEAN ROCHE
Singapore
Summary
Known for exceptional interpersonal skills and a strong ability to connect with people, identify their needs, and deliver personalized service. Committed to exceeding sales goals and providing top-notch customer experiences through effective communication and problem-solving skills. My work experiences had honed me to be flexible in different types of industry.
Overview
5
5
years of professional experience
Work History
Service Crew/Customer Service Executive
Jollibee Corp.
Philippines
01.2016 - 01.2019
- Take and serve customer order.
- Provide needs and sometimes do cashiering.
- Rotational shift
- Excellent customer service
- Inventory of items needed in the shop
Call Center Agent/Telemarketer
VXI
01.2018 - 01.2019
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- Resolve sophisticated problems for customers quickly and with the highest quality over the phone in a heavy phone volume environment
- Learned and master multiple systems (knowledge base, internal tools, contact management system)
- Escalate issues appropriately and drive them to resolution
Administrative Aide II
Local Government Unit (LGU) - Panabo City Hall
01.2014 - 01.2017
- Schedule appointments via Google calendar
- Ensure records of stocks, its availability and make request incase necessary in the office
- Then, process stock requisition via MRI System and check that all required fields are completed and that the quantities and details are correct
- Monitor the status of the request if it is pending, approved, or rejected
- Double-check all the entered information for accuracy
- Check and monitor the attendance logs and timesheets of government employees before having the supervisor sign them
- In charge of the drafting of the minutes of the meeting
Teller & New Accounts Clerk
Penbank Inc.
01.2014 - 01.2017
- Company Overview: Banking industry where I was able to experienced rotational work jobs inside the bank
- Prepare check request of the clients and market them to open new accounts
- In charge of the Anti-Money Laundering Act in the system
- Customer-friendly and customer service related job
- Banking industry where I was able to experienced rotational work jobs inside the bank
Education
Bachelor of Science - Business Administration major in Marketing Management
Holy Cross of Davao College, Inc.
Davao01.2014
Skills
- SAP
- Cashiering
- Taking calls and queries
- Material Request & Issue Slip System
- Customer/Consignee/Trucker's Accreditation system eqv to CRM
- Data Mgt Module (bank system)
- Oracle Request System (tellering system)
- Google Scheduler and Calendar
- Knowledge-based & Bliss system (taking customer service call)
- Microsoft Word
- Microsoft Excel
- Microsoft PPT
- Coordination and communication
- Handling Claims/Dispute and Insurance Processes
- Event Organizing and Hosting
- Corporate Relations Affairs
- Banking Services
- Telemarketing
Profile
RUBY JEAN ROCHE, +6593753695, rjroche09@gmail.com, +639776555944, 10 Sims Ave East, Singapore, 416558, 416558, Bachelor of Science in Business Administration major in Marketing Management, Holy Cross of Davao College, Inc., 05/01/14
Timeline
Call Center Agent/Telemarketer
VXI
01.2018 - 01.2019
Service Crew/Customer Service Executive
Jollibee Corp.
01.2016 - 01.2019
Administrative Aide II
Local Government Unit (LGU) - Panabo City Hall
01.2014 - 01.2017
Teller & New Accounts Clerk
Penbank Inc.
01.2014 - 01.2017
Bachelor of Science - Business Administration major in Marketing Management
Holy Cross of Davao College, Inc.