Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic
Ruben Namanithi

Ruben Namanithi

Singapore

Summary

Experienced Deskside Analyst & Deskside Services professional with a strong background in providing technical support and troubleshooting. Skilled in resolving hardware and software issues, managing IT inventory, and ensuring smooth operations of desktop systems. Adept at delivering exceptional customer service and collaborating with cross-functional teams to meet organizational goals. Committed to staying updated with the latest industry trends and technologies to enhance productivity and efficiency. Holds a BBA in Business Studies and a Diploma in Computer Forensics. Seeking new opportunities to utilize my skills and contribute to a dynamic organization. Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.

Overview

Work History

Deskside Analyst & Deskside Services

MBS
07.2023 - 12.2023
  • Company Overview: Under Optimus Solution
  • As an IT support engineer, I have provided Level 1 support and troubleshooting to effectively resolve various issues
  • This includes handling user reported incidents related to desktops, laptops, software and printers
  • I have experience in installing and configuring Windows operating systems, performing technical troubleshooting and providing support for hardware, Microsoft application software and peripherals
  • Provide user data and application recovery
  • Use diagnostic tools to troubleshoot issues associated with network connectivity and workstation hardware and software issues
  • Responsible for tracking of hardware and software inventory
  • Take ownership and responsibility of queries, issues and problems assigned to the desktop support engineers
  • Under Optimus Solution

Education

DIPLOMA - COMPUTER FORENSICS

Kaplan Higher University
06.2023

BBA - BUSINESS STUDIES, marketing management

UNIVERSITY COLLEGE DUBLIN-KAPLAN HIGHER EDUCATION UNIVERSIRTY
06.2019

BBA - Marketing Management

UNIVERSITY COLLEGE DUBLIN-KAPLAN HIGHER EDUCATION
SINGAPORE
06-2019

Skills

  • Microsoft Office
  • Computer Skills
  • Ability to Work in a Team
  • Communication Skills
  • Technical support
  • Troubleshooting
  • Hardware and software issues
  • IT inventory management
  • Customer service
  • Analytical Thinking
  • MS Excel
  • Team Collaboration and Leadership
  • Documentation And Reporting
  • Excel proficiency
  • Project Management

Personal Information

  • Expected Salary: $2800 - $3200
  • Date of Birth: 03/05/96
  • Nationality: Singaporean

Languages

English
Bilingual or Proficient (C2)
Tamil
Upper intermediate (B2)
Malay
Advanced (C1)

Timeline

Deskside Analyst & Deskside Services

MBS
07.2023 - 12.2023

BBA - BUSINESS STUDIES, marketing management

UNIVERSITY COLLEGE DUBLIN-KAPLAN HIGHER EDUCATION UNIVERSIRTY

DIPLOMA - COMPUTER FORENSICS

Kaplan Higher University

BBA - Marketing Management

UNIVERSITY COLLEGE DUBLIN-KAPLAN HIGHER EDUCATION

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Ruben Namanithi