Summary
Overview
Work History
Education
Skills
Timeline
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YEONG YUNG SHENG

YEONG YUNG SHENG

Summary

Dynamic and results-driven professional with experience as an Assistant Manager at Hankang Pocha, excelling in employee performance evaluations and fostering teamwork. Proven track record in enhancing customer satisfaction and driving sales growth through effective communication and strategic planning. Skilled in operational efficiency and maintaining high-quality standards in service delivery.

Overview

2
2
years of professional experience

Work History

Assistant Manager

Hankang Pocha
07.2025 - Current
  • Collaborated with management on strategic planning initiatives to drive sales growth.
  • Assisted in supervising day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.

Management Trainee

Din Tai Fung
03.2024 - 04.2025
  • Assisted manager in daily operations and ensured adherence to quality standards.
  • Collaborated with team members to streamline workflow processes and improve efficiency.
  • Conducted training sessions for new staff on operational procedures.
  • Monitored inventory levels and coordinated with suppliers for timely restocking of materials.
  • Implemented feedback mechanisms to enhance guest satisfaction and dining experience.
  • Maintained high-quality standards in all aspects of work, ensuring customer satisfaction

F&B Executive

Haidilao Hotpot
12.2023 - 03.2024
  • Assisted in food and beverage preparation, adhering to safety and hygiene standards.
  • Assisted in maintaining a clean and organized dining area, ensuring a pleasant atmosphere for guests.
  • Collaborated with the kitchen team to ensure timely delivery of food orders, maintaining high-quality standards.
  • Contributed to increased sales through upselling menu items and promoting daily specials.
  • Managed cash transactions efficiently, balancing registers at the end of each shift with accuracy and attention to detail.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.

Education

Bachelor of Accounting - Accounting

Tunku Abdul Rahman University College
Malaysia
10-2020

Skills

  • Employee performance evaluations
  • Verbal and written communication
  • Teamwork and collaboration

Timeline

Assistant Manager

Hankang Pocha
07.2025 - Current

Management Trainee

Din Tai Fung
03.2024 - 04.2025

F&B Executive

Haidilao Hotpot
12.2023 - 03.2024

Bachelor of Accounting - Accounting

Tunku Abdul Rahman University College

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YEONG YUNG SHENG