Ramya Raghuraman

Regression and Release Planning

• End to End Regression planning and Manage Release activities
• Executed regression test cases and automated test suites to shorten diagnostic timeframes
• Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.

Automation

• Responsible for test automation by conducting testing via UI and API using automated functional test suites
• Reduced Manual testing effort during regression by nearly 75% through UI and API Automation of test case
• Kept scripts and test cases updated with current requirements.
• Created collections in Postman for testing APIs

CI/CD

• Created Jenkins jobs for high-priority features as part of daily run
• Deploy test environments in Azure for QA activities
• Created dashboards in Report Portal for viewing results of test run.

QA Lead

• Played an active role in recruitment and mentoring new joiners.
• Migrated 1500 testcases to Jira which helped trace requirements by linking user stories and bugs to the test case ticket.
• Created QA reporting dashboards in Jira which provides live updates to senior management on the test automation progress.
• Single-handedly built and maintained knowledge base related to product and testing framework which has helped in the smooth onboarding journey of new joiners and other client-facing departments.
• Conduct performance reviews and appraisals.

Scrum Master

• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
• Liaise with the Product owner to prioritize product backlog.
• Acted as ago-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
• Communicated project updates to stakeholders at all levels.

• Manual tester for 23 applications covering Desktop testing, WebApp Testing, API Testing and
• Client Server testing
• Creating test plans, writing test cases and end to end execution of test cases with market standard testing tools
• Creation and management of Virtual machines using AWS and v-center
• Part of Agile testing squad with aggressive weekly test execution targets for continuous delivery into production environment.

• Production Support Specialist for SCB’s Financial markets and Regulatory applications
• Accountable for escalations and ensuring Support tickets are handled in a timely manner via triaging
• Worked closely with Internal teams (L3) and Vendor to tackle functional/technical issues and take them to logical closure
• Responsible for managing and deploying releases into production for APAC clients
• Audit, Change, Incident and Problem management as per bank’s guidelines and SLA’s
• Implementing monitoring and alerts using Geneos ITRS.

• Techno functional L2 Support Analyst for Calypso’s Front to back Treasury and Capital Markets solution
• Worked closely with product development and delivery teams in resolving client issues
• Worked with external interfaces like Bloomberg, Reuters and Markitwire.

• Managed technical and functional issues/requirements reported by clients and taking them to logical closure by working closely with Development and QA teams.
• Ensured timely communication to customers on important issues and triaging support tickets for key clients.
• Played role of Team Lead for managing Summit environments hosted in Finastra including deployment of product patches and hot fixes.
• SPOC for coordinating patch release and hot fixes for APAC Clients

• Application development on Java Swing and Oracle following Agile/Scrum methodology
• Worked closely with testing team to ensure application defects are quickly turned around and released into production
• Developed web pages for a project that involved streamlining processes for the Quality Consulting group