Summary
Overview
Work History
Education
Skills
Languages
Employmentstatus
Timeline
SoftwareEngineer

Roznita Ab Rahman

Summary

Recent graduate with foundational knowledge in Area of study and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning new skills or knowledge and growth beyond my capabilities. I believe myself I can enhance much more better and achieve my dreams!!

Overview

13
13
years of professional experience

Work History

senior patient service associate cum SHCA

CGH (SINGHEALTH)
04.2018 - 09.2023
  • Attend to all walk-in guest/patient enquiries, setting patients appointments, handling all phone calls enquiry, adhoc duties, submission medical reports/records all the informant details in system, assisting triage doctors/nurses and surgeon, helping patients if needed, generating final interim bills and invoicing upon issuing medications, housekeeping and keeping the area clean,safety and well-equipped.
  • Supported clinical staff by organizing and maintaining patient records for easy access and updated documentation.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Assisted in the management of patient waitlists and coordinated urgent appointments for patients requiring immediate care.
  • Coordinated appointment reminders through various methods such as phone calls, emails, or text messages to minimize missed appointments.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Provided excellent customer service to patients and medical staff.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Recommended service improvements to minimize recurring patient issues and complaints.

Patient service assistant cum healthcare ambassador (A&E dept & Gastroenterology dept)

KTPH Hospital
09.2015 - 03.2018
  • Assisting all walk-in guest/patient enquiries/perusal at the counter, checking patients appointments, answering all phone calls enquiry, adhoc duties, submission medical reports/records, assisting triage doctors/nurses and surgeon, helping patients if needed, generating final bills and invoicing upon issuing medications, housekeeping, bookkeeping and ensuring the area clean at all times.
  • Helped maintain a safe clinical environment with strict adherence to infection control protocols and guidelines.
  • Ensured continuity of care by coordinating referrals to specialists or other healthcare professionals as needed.
  • Assisted in the reduction of wait times by efficiently managing patient check-ins and checkouts.
  • Promoted patient privacy by diligently adhering to HIPAA regulations when handling sensitive medical information.
  • Improved patient satisfaction by providing exceptional customer service and addressing their concerns promptly.
  • Enhanced overall patient experience with compassionate assistance during difficult or emotional situations while remaining mindful of professional boundaries.
  • Supported patients and family members, actively listening to concerns and offering compassionate care.
  • Completed necessary reports and documentation on time and to specifications.
  • Took and recorded patients' vital signs, documenting in medical charts.
  • Answered patient inquiries and provided information about healthcare services.
  • Transported patients to and from appointments, assisting with getting in and out of vehicles.
  • Maintained accurate records of patient visits and treatments in patient medical files.
  • Provided family members with general health education and tips for patient care.
  • Assisted patients with therapy exercises as specified by care team.
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Greeted customers and clients to create welcoming atmosphere.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Coordinated with other healthcare professionals to provide patients with comprehensive care.
  • Contributed to a positive clinic environment by maintaining a clean, organized, and welcoming reception area for patients.
  • Provided support for healthcare providers by collecting and accurately recording vital signs, patient histories, and other relevant medical information when needed.
  • Optimized appointment schedules for maximum efficiency while still meeting the needs of individual patients and their preferences.
  • Expedited the resolution of billing issues or discrepancies through thorough research and collaboration with insurance representatives.
  • Facilitated timely billing processes by accurately recording patient information and submitting insurance claims.

Full Time Cashier Cum Retail Supervisor (chief Cashier) 1st Batch

NTUC FINEST Fairprice @Tripleone Somerset
03.2011 - 07.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Operated cash register to record transactions accurately and efficiently.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
  • Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
  • Boosted store sales through effective merchandising, product placement, and promotional displays.
  • Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
  • Trained and oriented associates to maximize team performance.
  • Collaborated with management to develop sales goals and strategies that aligned with company objectives.
  • Created timely and accurate inventory, cash and production reports for senior managers.
  • Enhanced team morale and productivity by implementing flexible scheduling system tailored to individual needs and peak business hours.

Education

GCE N level -

Springfield Secondary School
01.1999

PSLE -

Eunos Primary School
01.1995

Skills

  • Customer Service
  • Handle Enquiries and Requests
  • Coordination
  • Interpersonal skills
  • Multitasking
  • Cashiering
  • Stock Taking
  • Outlet / Store Management
  • Monitoring and Administering Medication
  • Handling Correspondence
  • Professionalism and Etiquette
  • Patient confidentiality
  • Appointment Scheduling
  • Patient documentation
  • Calm and Effective Under Pressure
  • Building Rapport and Credibility
  • Communicating to Patients and Families
  • Document filing
  • Providing Information and Resources
  • Evaluating Quality of Care
  • Word Processing
  • Teamwork and Collaboration
  • Time Management
  • Multitasking Abilities
  • Organizational Skills
  • Excellent Communication
  • Active Listening
  • Reliability and Dedication

Languages

English
Chinese (Mandarin)
Bahasa Melayu
Hokkien
Teochew

Employmentstatus

Singaporean

Timeline

senior patient service associate cum SHCA

CGH (SINGHEALTH)
04.2018 - 09.2023

Patient service assistant cum healthcare ambassador (A&E dept & Gastroenterology dept)

KTPH Hospital
09.2015 - 03.2018

Full Time Cashier Cum Retail Supervisor (chief Cashier) 1st Batch

NTUC FINEST Fairprice @Tripleone Somerset
03.2011 - 07.2015

GCE N level -

Springfield Secondary School

PSLE -

Eunos Primary School

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Roznita Ab Rahman