Rozlyafirdawatie Rozli
Summary
Driven Business Development Executive brings high-level business, marketing and sales acumen. Drives competitive growth through proactive relationship building and pursuit of business opportunities . Also a Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Executive, Business Development & Customer Management
Sembcorp Solar Singapore Pte. Ltd.
2021.10 - Current
- Securing Singapore C&I solar projects to achieve target returns
- Leads Generation Management/ Process Improvement
- Manage and Run Solar Aggregation Program i.e Smallies/ Super Smallies Program
- Adhere to Risk
- Customer On-boarding & Data Management
- Quotation Management.
Air Logistics Customer Care Specialist
Kuehne + Nagel Pte Ltd
2021.03 - 2021.10
- Customer Care and Satisfaction Management
- Shipment Performance Monitoring: 24-hour Standby
- Customer Relationship Support e.g collaborating with local and overseas internal stakeholders in providing proactive updates to customers in anticipation of a customer complaint
- Complaint Handling Coordination e.g Complete the closure of CAPA
- Customer On-boarding in KN Systems
- Quotation Management
- Operational Relationship Management e.g Knowledge exchange with Sales and Account Management Teams
- Reporting and Performance Analysis
- Claims Management
Senior Leasing Assistant
Mapletree Logistics Trust Management Ltd. (under Mapletree Investments Pte Ltd)
2013.05 - 2021.01
- Processing of Lease Documentation
- Tracking & Receipt of Payments: Billing/ Invoicing, Raising requests for CN/DN and Refunds
- Submitting & Tracking of applications to authorities
- Data Entry & Maintenance in SAP
- Customer Relationship Support
- Complaint Handling Coordination
- Undertaking IPT Checks/ World Checks on Customers
- Maintained accurate records of all lease agreements, rent payments, and tenant information for easy retrieval when needed.
Customer Service Representative
Rohm and Haas Singapore (Pte.) Ltd.
2011.05 - 2013.05
- Data Entry & Maintenance in SAP system for Automotives, Biocides, Home and Personal Care, Leather and Oil and Gas customers
- Customer Order Fulfillment: Billing / Invoicing
- Complaint Handling Coordination
- Product Stewardship and Information Fulfillment to internal stakeholders and external customers e.g Sample requests, literature & MSDS
- Customer Relationship Support
Teacher Assistant
CreativeStar KidsCampus
2011.01 - 2011.03
- Doing up Lesson Plans for both Playgroup and Nursery One
- Assisting teacher in execution of Lesson Plans through helping children in completing worksheets and/ or activities planned
- Helping out in outdoor activities, mealtimes as well as washing up.
Education
Bachelor of Science - Logistics And Supply Chain Management
Singapore University of Social Sciences
Singapore03.2021
Skills
Microsoft Office
SAP Systems
Critical Thinking
CRM Management
Customer Service
Problem-solving abilities
Sales Presentations
Team motivation
Strengths
Active Listening, Adapt to Changes, Attention to Detail, Dedicated, Fast Learner, Growth Mindset, Open to Criticism, Positive Attitude, Problem Solver, Zealous
Hobbies
Playing Netball, Online Gaming and Solving Puzzles, Travelling and Reading a Book
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Executive, Business Development & Customer Management
Sembcorp Solar Singapore Pte. Ltd.
2021.10 - Current
Air Logistics Customer Care Specialist
Kuehne + Nagel Pte Ltd
2021.03 - 2021.10
Senior Leasing Assistant
Mapletree Logistics Trust Management Ltd. (under Mapletree Investments Pte Ltd)
2013.05 - 2021.01
Customer Service Representative
Rohm and Haas Singapore (Pte.) Ltd.
2011.05 - 2013.05
Teacher Assistant
CreativeStar KidsCampus
2011.01 - 2011.03
Bachelor of Science - Logistics And Supply Chain Management
Singapore University of Social Sciences
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