Summary
Overview
Work History
Education
Skills
Salary
Availability
Work Availability
Accomplishments
Software
Work Preference
Timeline
Generic

Rozianna Abdul Latif

Summary

To be part of a company in a job that would best fit my training and expertise and to further develop my skills and talents as I am being molded by the company's visions and ideals for my continuous career development. Knowledgeable daycare leader with in-depth understanding of program management, budget administration and emergency planning. Hardworking and decisive with good organizational, problem-solving and conflict management skills. Licensed [Title]. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience
4
4
Languages

Work History

Centre Executive

Active Global
06.2020 - Current
  • Report directly to the Operation Manager
  • Actively drive sales volume through quick follow-ups with potential clients
  • Provide accurate information to clients on policies, procedures and service
  • Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner
  • Work closely with other managers to ensure that all MOH service requirements on financial and quality aspects are strictly adhered to through rigorous and constant internal checks
  • Ensuring that the logistics and operational capability of the centre runs smoothly
  • Ensuring timely and appropriate administration and documentation according to required law, processes and regulations
  • Participate & represent on behalf of the company's services with confidence
  • Represent the centre in the absence of any management
  • Communicate clearly and appropriately with clients & business partners, always speaking with the understanding of tone and choice of words.
  • Streamlined operational processes for increased efficiency and improved customer satisfaction.
  • Rewarded, coached, counseled and disciplined employees.
  • Implemented innovative marketing strategies to attract new clients and increase visibility in the community.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Worked with other departments, local governmental organizations and community groups to provide well-rounded host of services for patrons.
  • Fostered caring and safe environment for staffs and senior citizens

Procurement Officer

OCBC Bank Singapore
01.2020 - 06.2020
  • Reduced stock with 20% by implementing a quicker ordering system
  • Improved the market share each year and kept the brand at the second position in NYC without new products
  • Built relationships with vendors to negotiate ideal terms for purchases.
  • Maintained detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
  • Developed strong partnerships with vendors to secure favorable pricing, payment terms, and delivery schedules.
  • Managed procurement projects from initiation to completion, ensuring timely delivery of goods and services.
  • Developed and strengthened supplier relationships.
  • Improved supplier relationships through regular communication, timely payments, and transparent dealings.
  • Reduced costs with meticulous supplier negotiation and strict adherence to budget constraints.
  • Supported sustainability efforts within the organization by procuring environmentally friendly materials whenever possible.
  • Collaborated cross-functionally to identify opportunities for improving efficiency in purchasing procedures.
  • Organized competitive bidding processes among suppliers to ensure fair pricing opportunities while maintaining high product quality standards.
  • Managed database of vendor details and pricing information to maintain organization.
  • Implemented policies and procedures for optimal purchasing methods and cost control.
  • Performed yearly store audits in collaboration with managers, designers, and sales associates to provide feedback.

Purchasing Executive

Yaksoon Trading
01.2018 - 01.2020
  • Monitor stock levels and identify purchasing needs
  • Research potential vendors
  • Track orders and ensure timely delivery
  • Update internal databases with order details (dates, vendors, quantities, discounts)
  • Conduct market research to identify pricing trends
  • Evaluate offers from vendors and negotiate better prices
  • Prepare cost analyses
  • Maintain updated records of invoices and contracts
  • Follow up with suppliers, as needed, to confirm or change orders
  • Liaise with warehouse staff to ensure all products arrive in good condition
  • Purchase order, invoice, quotation to supplier
  • E-invoice, Cash sales
  • Received goods
  • Inventory
  • Assist bosses, delivery man, supplier, when needed.
  • Devised and executed annual purchasing plans and contracts.
  • Optimized inventory levels through effective demand forecasting and data-driven decision-making processes.
  • Directed and supervised [Number] personnel in properly maintaining incoming raw materials.
  • Developed successful procedures to make company more profitable and eliminate major interruptions in production due to depleted inventory.
  • Negotiated with [Type] material suppliers to finalize deals and facilitate shipment of materials.
  • Managed a team of purchasing professionals, providing guidance and support for their growth and development.
  • Utilized eProcurement software such as [Software] to manage purchase orders.
  • Conducted supplier audits to verify adherence to company requirements, promoting transparency throughout the supply chain.
  • Identified and implemented options to reduce overall product cost such as consolidation, volume discounts and use of low cost transportation alternatives.
  • Fostered a culture of continuous improvement within the procurement department by encouraging open communication, collaboration, and sharing of best practices.

Operation Assistant

SATS
01.2013 - 01.2019
  • Attend to passengers at arrival claims with mishandled and damaged baggage
  • Assist passengers with odd size bags
  • Raise reports of mishandled and damaged bags, in according to the various airline requirements
  • Trace mishandled baggage and keep passengers informed of the tracing status
  • Answer hotline calls on baggage matters
  • Check in passenger
  • Check in crew
  • Ensure all safety is adhere
  • Prioritised business passengers or any assistance needed that need to be boarded first
  • Assist mother with Infant or young children
  • Check their need and wants such as seat arrangements and food.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Managed day-to-day department operations with effective workflow coordination.
  • Assisted operations manager with planning of routine operations and special projects.
  • Supported daily operations by organizing office spaces for maximum functionality and ease of use.
  • Provided administrative support with accurate document preparation and data entry.
  • Contributed to development of operational procedures to improve efficiency and accuracy.
  • Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
  • Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
  • Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
  • Assisted with facility scheduling and customer service.
  • Developed strategies to streamline operational processes and reduce costs.
  • Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
  • Managed calendar appointments for senior staff members, ensuring optimal time allocation for increased productivity.
  • Developed and implemented strategies to streamline office operations.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.

Restaurant Manager

Aston's Specialties
singapore
01.2016 - 01.2018
  • Opening of store, Pos machine, prepare operations needs, receive good from supplier, etc Oversee the Operations
  • Weekly schedule for staff
  • Emails, ordering, etc
  • Assist which ever needed
  • Update new marketing strategy if needed
  • Customer service
  • Product Knowledge
  • Build Relationships with regular guest make their need wants with good satisfaction
  • Take ownership and Responsibility in everything
  • Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist
  • Set up, stock, and maintain work areas
  • Inspect the cleanliness and presentation of all china, glass, and silver prior to use
  • Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Skills

  • Accounting
  • Healthcare
  • Computer
  • Customer Service
  • Sales
  • Interpersonal
  • People Management
  • Food and Beverages
  • Administration
  • Business Finance
  • Leadership
  • Social Media Marketing
  • Operations Management
  • Staff Development
  • Sales management
  • Training and mentoring
  • Emergency First Aid
  • Decision-Making
  • Customer Service Management
  • Goal Setting
  • Inventory Tracking and Management
  • Employee Relations
  • Inventory Management
  • Performance Evaluation and Monitoring
  • Purchasing and planning

Salary

3300 SGD

Availability

Immediate

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Software

Microsoft words

Microsoft powerpoint

Microsoft excel

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursTeam Building / Company Retreats4-day work week

Timeline

Centre Executive

Active Global
06.2020 - Current

Procurement Officer

OCBC Bank Singapore
01.2020 - 06.2020

Purchasing Executive

Yaksoon Trading
01.2018 - 01.2020

Restaurant Manager

Aston's Specialties
01.2016 - 01.2018

Operation Assistant

SATS
01.2013 - 01.2019

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Rozianna Abdul Latif