Roziana Binte Abdul Rahman (Ogie)
Summary
Experienced professional seeking full-time position to utilize strong interpersonal skills, excellent time management abilities, and problem-solving expertise. Thrives in dynamic work environments, excelling in roles that require effective communication and efficient multitasking. Committed to delivering high-quality results and making a valuable impact within an organization.
Inspiring Coach bringing extensive experience guiding and mentoring athletes to reach optimum potential. Driven and high-achieving with winning-team seasons throughout career history. Passionate about mentoring athletes to build sustainable training and eating habits.
Overview
20
20
years of professional experience
Work History
Football Coach (Part Time)
Admiralty CSN
02.2024 - Current
- Currently in Singapore Youth League (SYL) coaching the U10 boys
- Enhanced player skills through focused coaching, personalized feedback, and tailored drills.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Encouraged sportsmanship and teamwork among players both on the field and during off-field activities.
- Established strong team culture and values to promote teamwork, discipline and sportsmanship.
- Negotiated and resolved conflicts between players, parents and staff to restore order.
- Instilled discipline and principles of good sportsmanship in players.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Collaborated with fellow coaches to exchange ideas, improve practice routines, and share resources.
- Developed game plans that capitalized on team strengths while exploiting opponents'' weaknesses for successful game outcomes.
Football Coach (Part Time)
Etoile Academy
11.2023 - Current
- Encouraged sportsmanship and teamwork among players both on the field and during off-field activities.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Instilled discipline and principles of good sportsmanship in players.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Enhanced player skills through focused coaching, personalized feedback, and tailored drills.
Camp Instructor (Freelancing)
IPC Pte Ltd
01.2020 - Current
- Conduct adventure camp activities and facilitate studentsʼ reflection and learning
- Give safety instructions on technical adventure equipment, and carry out procedures to ensure studentsʼ safety
- Provide administrative and logistical support to enable the smooth delivery of camp activities
- Participate in the planning and evaluation of the camps, to ensure that learning objectives are achieved.
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
- Negotiated solutions between conflicting parties within the camp community to maintain harmony amongst participants.
Outlet Manager
Mr Holmes Bakehouse Pte Ltd
07.2022 - 07.2024
- Assist in leading the restaurant / outlet efficiently in costs and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit
- Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example
- Handle customer's feedbacks and complaints
- Prepare staffing deployment and scheduling base on outlet needs.
- Answered questions about store policies and addressed customer concerns.
- Supervised and effectively trained 5-10 employees to decrease process lags and boost productivity.
- Supervised and effectively trained 5-10 employees to decrease process lags and boost productivity.
- Cultivated a loyal customer base through personalized interactions and consistent follow-up on inquiries or concerns.
- Ensured compliance with company policies, safety regulations, and industry standards through regular staff training sessions.
- Fostered a positive work environment by promoting teamwork and recognizing employee achievements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Football Coach (Part Time)
Cosmo United Football Academy
08.2022 - 03.2024
- Lead and manage the training and development of a specific team (U8, U10, U12, U14, U17 or Girls' Team)
- Implement coaching plans that cater to the skill levels and needs of the team, focusing on individual and group tactics
- Identify and develop each player's potential, ensuring a balanced focus on physical, technical, and tactical aspects
- Act as a mentor to players, offering support and advice on personal development and growth.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
HR Administrative Assistant
Violet Oon Singapore Pte Ltd
05.2021 - 07.2022
- Provide HR support and administration which including recruitment, staffing, performance management and compensation & benefits, etc
- Maintain and ensure the accuracy of information in HRM system and physical documents such as payroll, employee records, leave and claim entries.
- Efficiently managed personnel files, ensuring all documents were up-to-date and in compliance with legal requirements.
- Acted as a reliable point of contact for employees seeking information on company policies, benefits, or general HR matters.
- Contributed to a positive company culture by planning engaging team-building events and activities.
- Supported recruitment efforts by coordinating job postings, reviewing resumes, and scheduling interviews.
- Mastered multiple HRIS platforms, becoming a go-to resource for troubleshooting issues or training new users within the department.
- Assisted managers in handling employee relations issues through thorough documentation, investigation, and mediation when necessary.
- Processed employee termination paperwork at direction of supervisory staff.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Organized new employee orientation schedules for new hires.
- Answered and redirected incoming phone calls for office.
- Set up orientations and initial training for new employees.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Updated and maintained employee attendance records.
- Responded to employee inquiries regarding benefits and other HR topics.
- Participated in recruitment and selection process for new hires.
- Developed and maintained HR policies and procedures.
Operation Executive
TS Group Pte Ltd
02.2021 - 04.2021
- Ensure smooth movements of patients in medical reviews appointments
- Escort those reporting sick to medical post
- Oversee the operation and maintenance of the facility through routine checking and reviewing the system
- Conduct checks on equipment in the facility
- Ensure the compliance with environmental safety with IPC - (Health Infection control measures and safe distance measures) ensure red zone security conducts static duties during inpro and outpro operation
- Perform adhoc duties directed by the Team Lead and DY Head Operations.
FNB Admin Executive
Food Collective Pte Ltd (SPA Esprit)
03.2017 - 01.2019
- Perform administrative tasks of the FNB department including procurement and receiving, updating POS system and other platforms
- Maintain proper archives for records and sharing of information within the FNB team such as daily sales, expenses and licensing
- Warehouse duties, for all stocks that relevant to the FNB business and operation like packaging, crockery and uniforms
- Maintain the inventory and check list of items
- Provide back end reports to the FNB Manager & FNB Director.
Assistant Restaurant Manager
Food Collective Pte Ltd (SPA Esprit)
03.2014 - 03.2017
- Assist in leading the restaurant / outlet efficiently in costs and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit
- Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example
- Handle customerʼs feedbacks and complaints
- Prepare staffing deployment and scheduling base on outlet needs.
Floor Supervisor / Host
Timbre Pte Ltd
10.2009 - 12.2011
- Handle reservations and complaints
- Responsible for leading the team on each shift and ensuring that service standards, food hygiene and safety standards are upheld
- Plans and prepares staff duty roster and off-day scheduling
- Provide on-the-job training for staff.
Barista
Starbucks Pte Ltd
12.2008 - 10.2009
- Preparing and serving hot and cold drinks such as coffee, tea, and artisan and specialty beverages
- Cleaning and sanitizing work areas, utensils and equipment
- Cleaning service and seating areas
- Describing menu items and suggesting products to customers
- Servicing customers and taking orders.
Auxilliary Police Officer
Certis Cisco Pte Ltd
11.2007 - 09.2008
- Based at Changi Airport Terminals
- To ensure safety in airport terminals
- To ensure all airport staffs have their airport passes displayed
- Perform patrol duties around airport terminals To maintains law and order
- Assigned to protect properties and personnel from potential threats and terrorist activity
- Performs access control, conducts security screenings, provides patrolling and guarding services, as well as manages incidents and emergencies.
Barista Trainer
Gloria Jeans Coffee Ptd Ltd
05.2006 - 11.2007
- Train new baristas
- To ensure the quality of ingredients used for coffee making
- To ensure the right quantity being served out
- Gathers and analyzes information to determine learning needs
- Evaluates training program and material as well as trainee performance
- Facilitates and delivers internal learning solutions and develops in-house training programs as assigned
- Achievements: Took part in the International Gloria Jeans Barista competition held in Hawaii and came in 4th position despite had been working for only 3 months then.
Part Time Service Staff
Pastamania
08.2004 - 11.2005
- To provide excellent customer service, assist supervisors for inventory and deliveries
- Serve customers and take orders.
Education
FAS Introduction Coaching Course (ICC)
FAS
Singapore04.2024
FAS Grassroots Coaching Course
FAS
Singapore08.2023
Family and Caregiver Engagement Skills Certificate -
ARIUM SCHOOL OF ARTS AND SCIENCES PTE. LTD.
12.2022
Resilience and Self-care Skills -
ARIUM SCHOOL OF ARTS AND SCIENCES PTE. LTD.
10.2021
Report Writing -
ARIUM SCHOOL OF ARTS AND SCIENCES PTE. LTD.
09.2021
Nitec in Retail Skills -
ITE College East
11.2005
GCE N Level -
Junyuan Secondary School
12.2004
Skills
- Microsoft Office
- Leadership Skills
- Ability to Multitasking
- Communication Skills
- Fast Learner
- Customer Service Oriented
- Teamwork
- Tactical knowledge
- Player evaluations
- Strategic Planning
- Scouting Abilities
Personal Information
- Date of Birth: 03/19/88
- Gender: Female
- Nationality: Singaporean
References
- Nur Rafidah Jasni, 93882177, fyjasni.fj@gmail.com
- Sebastian Le Gall, 85106188
Hobbies and Interests
- Cycling
- Coaching/Football
- Running
Timeline
Football Coach (Part Time)
Admiralty CSN
02.2024 - Current
Football Coach (Part Time)
Etoile Academy
11.2023 - Current
Football Coach (Part Time)
Cosmo United Football Academy
08.2022 - 03.2024
Outlet Manager
Mr Holmes Bakehouse Pte Ltd
07.2022 - 07.2024
HR Administrative Assistant
Violet Oon Singapore Pte Ltd
05.2021 - 07.2022
Operation Executive
TS Group Pte Ltd
02.2021 - 04.2021
Camp Instructor (Freelancing)
IPC Pte Ltd
01.2020 - Current
FNB Admin Executive
Food Collective Pte Ltd (SPA Esprit)
03.2017 - 01.2019
Assistant Restaurant Manager
Food Collective Pte Ltd (SPA Esprit)
03.2014 - 03.2017
Floor Supervisor / Host
Timbre Pte Ltd
10.2009 - 12.2011
Barista
Starbucks Pte Ltd
12.2008 - 10.2009
Auxilliary Police Officer
Certis Cisco Pte Ltd
11.2007 - 09.2008
Barista Trainer
Gloria Jeans Coffee Ptd Ltd
05.2006 - 11.2007
Part Time Service Staff
Pastamania
08.2004 - 11.2005
FAS Introduction Coaching Course (ICC)
FAS
FAS Grassroots Coaching Course
FAS
Family and Caregiver Engagement Skills Certificate -
ARIUM SCHOOL OF ARTS AND SCIENCES PTE. LTD.
Resilience and Self-care Skills -
ARIUM SCHOOL OF ARTS AND SCIENCES PTE. LTD.
Report Writing -
ARIUM SCHOOL OF ARTS AND SCIENCES PTE. LTD.
Nitec in Retail Skills -
ITE College East
GCE N Level -
Junyuan Secondary School
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