Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager, Accounts Payable
Jurong Port Pte Ltd
07.2024 - Current
Be relied upon as the main point of contact for resolving AP related issues
Oversaw reconciliation of accounts, identifying discrepancies and implementing solutions.
Collaborated with internal departments to streamline invoice processing and approval workflows.
Supervise and provide guidance to the accounts payable team, including task assignment, workload management, and performance monitoring.
Redesigned workload allocation across AP team, eliminating bottlenecks and achieving a reduction in overtime claims.
Conducted training sessions for new staff on accounts payable procedures and software tools.
Verify and check vendor bank account information
Handle petty cash and expenses claim reimbursements.
Evaluate and improve accounts payable processes, identifying opportunities for automation, streamlining and enhancing efficiency. Implement best practices and leverage on technology solutions to optimize accounts payable function.
Utilized Oracle Fusion for efficient financial tracking and reporting.
Team Lead, Accounts Payable
Jurong Port Pte Ltd
09.2023 - 06.2024
Led Accounts Payable team, overseeing invoice processing and payment cycles.
Implemented training programs for junior staff, enhancing understanding of procurement policies.
Developed and maintained comprehensive AP dashboards, improving reporting accuracy.
Fostered effective communication with management regarding financial status.
Streamlined workflows to ensure timely processing of all transactions.
Senior Executive(Contract), Accounts Receivable
Jurong Port Pte Ltd
06.2023 - 08.2023
Coordinate with internal and external stakeholders to minimize outstanding balances.
Manage Security Deposit and Bank Guarantee, including reviews, renewals, appeals, refunds, and audits.
Reconcile daily interfaced transactions and receipts against system reports; resolve any discrepancies.
Issue manual billings, credit notes, and late charges accurately
Assist in ensuring GST and audit compliance.
Respond to AR-related emails and perform other finance-related tasks as assigned
Accounts Receivable Supervisor
Ibis Singapore on Bencoolen
07.2022 - 09.2022
To handle and monitor all matters related to customer credit and timely collection of outstanding debts.
Monitors the special billing arrangements for groups and meetings as required to ensure that postings are in line with customer requirements.
Reviews city ledger daily for correct postings of charges and take corrective action where necessary.
Conduct monthly credit meeting with General Manager and relevant Head of Departments highlighting monthly performance, bad debts, any accounts causing concern and follow up.
Process credit application and check on debtors credit limit.
Accounts Receivable Executive
Nordic Group Limited
08.2020 - 04.2022
Took over Billing from Commercial Team from another Entity and improve their billing process, cleared the backlog for the year.
Achieved a monthly billed amount past the goal, vastly improving company’s cashflow.
Managed 3 Accounting System to help bill 3 different entity (Microsoft Dynamics NAV 2016, EDAX, Exchequer).
Handled Major Customers such as PUB, Pfizer, SIAEC, SMRT, ST Engineering, SATS, Sembcorp, Shell, Samsung and etc.
Reduced non-payments, delayed payments and other irregularities.
Generate and review AR aging to ensure compliance.
Prepared Monthly Aging reports.
Supply Assistant cum Admin
MINDEF
07.2018 - 07.2020
Assisted to prepare and organize events for Unit.
Plan and implement the transportations of goods, equipment and services.
Organize the store and made sure every item is accounted for.
Additional role in being a Commanding officer Personal Assistant.
Operations Staff
Skyline Luge Singapore
01.2017 - 01.2018
Ensure daily Standard of Procedure (SOP) are carried out as specified and ensure operations of LUGE are carried out of time according to attraction's opening hours.
Maintain a comprehensive knowledge of the Luge Product, guest instruction guidelines and prices and convey to new part-timers.
Provide assistance to guest on how to operate the attraction’s ride and customer service assistance.
Ensure safety measures is in place for staff and guest.
Ensure guest service is maintained to a high professional standard at all times.
Service Crew
Park Royal at Pickering
01.2015 - 01.2018
Checking and validating tickets for designated areas.
Setting up for events based on event plan (Table piece decorations, Placement arrangement table placement).
Provide customer service, Service crew operations (Serving based on required service style. Ensure guest satisfaction during meal).
Maintain high standards of safety and cleanliness.
Education
Diploma - Business Management
Ngee Ann Polytechnic
05.2023
Higher Nitec - Leisure & Travel Operations
ITE College West
01.2016
GCE 'O' Levels - undefined
Kent Ridge Secondary School
01.2015
PSLE - undefined
Qifa Primary School
01.2011
Skills
Fluent in English Able to speak Mandarin and basic Malay