ROY KHOR YUCONG

• Collaborated with cross-functional teams to develop, test, and deploy scalable software solutions.
• Ensured high availability of services by developing comprehensive disaster recovery plans and backup procedures via Observability
• Fostered collaboration between development and operations teams through effective communication strategies during project lifecycles.
• Suggested process and technical design changes to improve performance and efficiency.
• Mentored junior engineers, sharing knowledge of best practices for site reliability engineering methodologies.
• Conducted root-cause analyses after major incidents to identify areas for process improvement or technical enhancement opportunities.
• Monitored and reported on test results and performance data to identify areas of opportunity for improvement.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Learned and adapted quickly to new technology and software applications.

• Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
• Delivered end-user training on new technologies, increasing adoption rates among employees.

▪ Setting up new computer for newly payroll division

▪Installing of Operating System for new batch of computers for the audits.

▪ Maintained the laptops and other computer peripheral of the company staffs

• Worked effectively in fast-paced environments.
• Worked well in a team setting, providing support and guidance.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Gained extensive knowledge in organizing data entry, analysis and reporting.
• Assisted payment and receipting for Finance Division with the closing of financial year