ROYDON RALPH SHONG SHIANG EE
LIS Officer/Medical Laboratory Technologist
Singapore
Summary
Graduated in Biomedical Science with a strong academic foundation in biology, research methodologies, and healthcare principles. A fast learner with a proactive mindset, continuously seeking opportunities to acquire new skills and expand knowledge. Known for adaptability, problem-solving abilities, and a commitment to self-improvement. Eager to contribute to innovative projects in healthcare, research, or biotechnology sectors and even in other sectors while developing professionally in a dynamic environment.
Overview
15
15
years of professional experience
3
3
Certificates
1970
1970
years of post-secondary education
Work History
LIS Office/Senior Medical Laboratory Technologist
Tan Tock Seng Hospital
11.2023 - Current
- Providing satisfactory technical and application support to users.
- Responding to hardware and software issues, investigates and identifies the issues, follows up appropriately to resolve the issues, and implements preventive measures.
- Extracting data from the information systems
- Liaising with vendors and IHIS, coordinating with other institutions' LIS staff & working closely with the lab users on change requests.
- Validates and ensures that data transfer from LIS to downstream systems is accurate and timely.
- Verifies the integrity of the LIS after restoration of data files.
- Coordinates software and hardware upgrades, and LIS patch upgrades.
- Assists to review LIS access with respective Section Leaders to ensure that the user IDs in LIS are up-to-date.
- Ensures that all requests for change in the LIS are traceable and documented. Provides after-hour support.
- Performs daily and periodic maintenance of the laboratory information systems as required to ensure proper functioning of the systems, and follows up appropriately on any system malfunction.
- Performs costing, and evaluation and procurement of IT related software and hardware.
- Reviews the billing reconciliation reports for the accuracy of bill adjustments performed by the Patient Service Associates, and the BTS / HCLL billing forms.
- Follows up appropriately on any billing issues by raising online adjustment/waiver forms or liaising with the clinics.
- Provides backup support for the billing of internal and external clients.
- Monitors the performance of the LIS in terms of frequency of downtime and response time, follow up with necessary investigations and corrective actions.
- Participate actively in quality improvement projects
- Any other ad hoc assignments by the Section Leader
Associate Scientist
IQVIA Labratories
11.2022 - 11.2023
- Responsible for performing and documenting analytical procedures in accordance with SOPs and regulatory guidelines
- Perform routine data analysis to determine if an analytical procedure is proceeding according to expectations and that the results are within acceptable tolerances
- Identifies and document potential performances errors or otherwise unusual results and escalates to senior lab personnel
- Prepare data analysis results for upload to LIMS system under the guidance of senior level staff
- Assists in quality investigations, deviations, and resolution
- Prepares buffers and solutions for analysis, as required
- Assists in the review and update of laboratory procedures and techniques
- Guides entry level staff on routine procedures and supports on on-boarding of new staff
- Performs and document calibration and maintenance of laboratory equipment assigned
- Performs and document hands on training for other lab personnel in areas of proven competency as assigned
- Assists in the review and development of laboratory procedures and techniques
- Assists in the implementation of procedural changes as assigned
- Notifies inventory staff of supply shortages
- May request lab team on cross functional projects
- Responsible for clear, accurate, and timely communications with cross functional stakeholders
- Participates in continuing education through self-study, attending training sessions and lectures and meetings
- Supports safety, quality, and 6S requirements and initiatives
- Complies with company's procedures and applicable regulatory requirements
- Part of the Social Committee and assist in planning events (e.g Lab Week) and welfare of all staff in Q2
Medical Laboratory Technologist
Tan Tock Seng Hospital (TTSH)
06.2021 - 11.2022
- Responsible in maintaining the upkeep in the Department of Medicine Lab, National Infectious Disease Lab and Infectious Disease Lab equipment and cleanliness
- Running of daily, weekly as well as monthly maintenance for all the equipment in all the assigned labs
- Responsible in the receiving and sorting of the different specimens for the microbiology lab department
- Perform COVID/MRSA/CRE PCR testing on patient specimens and report the results to aid in clinicians' diagnosis, treat diseases and monitor therapy
- Assist and performing tests for In-patient ward screenings
- Responsible for documenting all the diagnostic procedures in accordance with SOPs and regulatory guidelines
- Performs routine data analysis and quality checks to determine if an analytical procedure is proceeding according to expectations and that the results are within acceptable tolerances
- Plating and streaking of positives onto culture plates to help monitor and isolate colony growth for the clinicians
- Guides entry level staff on routine procedures and supports in on-boarding of new staff
- Assists in the annual auditing processes for lab
- Responsible in training for all lab staff to help ensure a smooth transition of lab into a new paperless system
- Responsible in creating new COVID workflow during the transition of the paperless system
- Responsible in creating new worksheet template and tracking list for In-patient COVID samples
- Notifies inventory staff of supply shortages
- Participates in continuing education through self-study, attending training sessions and lectures and meetings
- Assists in quality investigations, deviations, and resolution
Ophthalmic Investigation Technologist
Singapore National Eye Centre (SNEC)
01.2021 - 05.2021
- Work under the directions of ophthalmologist in assisting the diagnosis of ocular conditions
- Perform basic ophthalmic eye investigations tests for different subspecialty group (e.g., Glaucoma screening)
- Operating the different types of ocular machines (HVF, CCT) to aid in clinicians' diagnosis
- Perform administrative functions and update patient's database records
- Responsible in the daily maintenance of the ocular machines
- Responsible in the cleanliness across all the rooms
Human Resource Manpower Admin Personnel Singapore Armed Forces, PersHub
01.2014 - 01.2016
- Overtook the role for the section supervisor during her maternal leave
- Thus, was responsible for the entire section's work processes
- Organize multiple events throughout the two years
- Conducted training for new recruits and taught them the admin processes in SAF
- Conducted a Promotion Workshop for tenant units on the updates for the work processes
- Daily job scope consists of Promotions of NSFs, Medals for Ns-men and army Regulars and MCs for over 1000 personnel in Nee Soon Camp
Intern
A * STAR Singapore
06.2010 - 06.2010
- Internship program
- Collected Lab samples and did basic lab skills
- Did simple preliminary analysis of lab samples
Education
BACHELOR - BIOMEDICAL SCIENCE
LATROBE UNIVERSITY
A LEVELS - Chemistry, Mathematics, Economics, English Literature, General Paper, Project work, Chinese
INNOVA JUNIOR COLLEGE
Skills
fast learner
Certification
Effective People Management
Timeline
LIS Office/Senior Medical Laboratory Technologist
Tan Tock Seng Hospital
11.2023 - Current
Effective People Management
09-2023
Improve Your Team and Your Own Productivity at work
09-2023
Effective Presentation Skills
08-2023
Associate Scientist
IQVIA Labratories
11.2022 - 11.2023
Medical Laboratory Technologist
Tan Tock Seng Hospital (TTSH)
06.2021 - 11.2022
Ophthalmic Investigation Technologist
Singapore National Eye Centre (SNEC)
01.2021 - 05.2021
Human Resource Manpower Admin Personnel Singapore Armed Forces, PersHub
01.2014 - 01.2016
Intern
A * STAR Singapore
06.2010 - 06.2010
A LEVELS - Chemistry, Mathematics, Economics, English Literature, General Paper, Project work, Chinese
INNOVA JUNIOR COLLEGE
BACHELOR - BIOMEDICAL SCIENCE
LATROBE UNIVERSITY
Activities
- Innova Junior College, English Drama Club, 2012-2013, Attained a Bronze Award for SYF2012
- Secondary School, English Drama Club, 2009-2011, Attained a Bronze Award for SYF2009, Coordinated the backstage event
Research and study missions
- Institute of Molecular and Cell Biology @ AITBiotech, Used the Zebrafish animal model to study development and diseases
- Wetland Collaboration with Sungei Buloh, Hosted the students from Japan, Mishima High School and Hong Kong. Acted as a guide around the wetland reserve. Oversee and organize student's stay. Prepared presentation on the Wetland reserve project. Went to Hong Kong and studied the differences between the wetland in Singapore and Hong Kong.
Activities
- Innova Junior College, English Drama Club, 2012-2013, Attained a Bronze Award for SYF2012
- Secondary School, English Drama Club, 2009-2011, Attained a Bronze Award for SYF2009, Coordinated the backstage event
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