Roy Leong
Summary
Excellent communicator with sharp interpersonal skills to gain long-term relationships with clients and strategic partners. Travels regularly throughout Asia and Europe.
Enthusiastic tour guide with passion for cultivating unforgettable travel experiences. Excellent historical knowledge with excellent organizational skills.
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
Tour Manager
Chan Brothers Travel
11.2009 - 02.2020
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to 40 people on tours.
- Researched information on tour desination to provide accurate, detailed tours.
Sales Associate
Propnex Realty
02.2000 - 05.2007
- Helping potential and existing client to find their dream homes. Giving correct and accurate information for decision making.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated and managed real estate transactions.
Education
Diploma in Tourism
Singapore Chinese Chambers of Commers
Pennisular Plaza02.2021
Skills
- Travel recommendations
- Crisis Management
- Reports
- Excellent Communication
- Baggage assistance
- Dependable and Responsible
- Problem-Solving
- Flexible and Adaptable
- Relationship Building
- Tour Activity Oversight
golf
12 handicaprer. Played 2 times a week.
Timeline
Tour Manager
Chan Brothers Travel
11.2009 - 02.2020
Sales Associate
Propnex Realty
02.2000 - 05.2007
Diploma in Tourism
Singapore Chinese Chambers of Commers
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