Roy Lee
Summary
Dynamic leader with proven success at The Shelter Company, adept in team building and problem-solving. Skilled in efficient time management and fostering strong working relationships, significantly enhancing operational productivity. Holds UAPL Class A (Rotorcraft up to 25kg, Powered-Lift up to 7kg) and excels in high-pressure environments, demonstrating exceptional adaptability and decision-making abilities.
Overview
27
27
years of professional experience
Work History
Private Hire Driver
Selfemployed
10.2019 - 04.2024
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Developed strong relationships with clients, leading to repeat business and positive referrals.
- Navigated complex routes efficiently by utilizing GPS technology and local knowledge.
- Collaborated closely with dispatchers to receive route updates and address any concerns in realtime.
- Provided exceptional customer assistance during emergencies or other difficult situations that arose during trips.
- Resolved conflicts or issues promptly, upholding company reputation for excellent service delivery.
- Promoted the use of company''s app/website among clients for seamless booking experiences.
- Maintained a clean and comfortable vehicle for passengers, ensuring a pleasant experience.
- Stayed up-to-date on industry trends and best practices to continuously improve performance as a private hire driver.
- Participated in regular training sessions offered by the employer to enhance skills related to safety protocols, navigation techniques, or communication strategies.
- Increased overall efficiency by planning optimal routes based on current traffic conditions or road closures.
- Communicated professionally with clients through phone calls and text messages, confirming pick-up times and locations.
- Received consistent positive feedback from passengers on punctuality, professionalism, and driving ability.
- Assisted passengers with luggage, demonstrating exceptional customer service skills in the process.
- Ensured passenger safety with defensive driving techniques and strict adherence to traffic rules.
- Managed scheduling effectively, accommodating last-minute changes and prioritizing urgent requests.
- Adapted quickly to changing circumstances such as inclement weather or unexpected detours to maintain schedules effectively.
- Vacuumed, cleaned and sanitized vehicles between customers.
- Mapped efficient routes with minimal disruption to passengers or schedules.
- Stowed passenger items with care and concern to avoid damage or displeasure with handling.
- Delivered passengers to destinations safely and on time.
- Followed applicable traffic regulations and traffic laws.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Remained calm and poised in emergent situations.
- Assisted elderly and disabled passengers entering and exiting shuttle.
Operstions Manager
The Shelter Company
10.2018 - 04.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Implemented sustainability initiatives, reducing environmental impact.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Senior Supervisor
Swift Logistics Pte Ltd
06.2011 - 06.2018
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Implemented cost-saving initiatives, reducing operational expenses without compromising quality or productivity.
- Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.
- Maximized personal competency through continuous professional development.
- Provided interpretation and guidance on procedural questions.
- Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
- Evaluated performance metrics regularly, identifying areas for improvement and providing constructive feedback to employees.
- Mentored junior team members for accelerated professional growth and skill development.
- Assessed problems and conflicts and resolved independently.
- Identified underperforming areas and implemented effective process improvements.
- Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
- Assumed responsibility and oversight for hiring, onboarding and mentoring new staff members.
- Boosted employee morale through regular recognition programs that acknowledged outstanding individual contributions.
- Streamlined operations for improved efficiency, delegating tasks and setting clear performance expectations.
- Conducted thorough quality assurance checks, maintaining high standards of output across all deliverables.
- Championed process improvements in response to identified inefficiencies, resulting in enhanced organizational effectiveness.
- Strengthened cross-functional collaboration, leading to more cohesive teamwork and better overall results.
- Developed strategic plans in alignment with company goals, effectively communicating objectives to the team.
- Played a pivotal role in driving change management initiatives that resulted in seamless adoption of new policies or procedures.
- Fostered a culture of continuous learning, offering ample opportunities for skill enhancement and professional growth to team members.
- Established and maintained filing systems, retrieved data using MicroSoft Excel and prepared management reports.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Duty Manager
DHL Global Forwarding
02.2001 - 04.2009
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
- Implemented new procedures to optimize workflow efficiency within the front desk team.
- Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Narcotics Officer
Central Narcotics Bureau
12.1996 - 04.2000
- Assisted in developing department-wide training on drug identification, handling, and disposal procedures for safer work environments.
- Led regular debriefings after operations completion; these contributed significantly towards identifying areas where improvements were necessary thus, continuously refining our department''s narcotics enforcement tactics.
- Utilized undercover roles effectively while maintaining personal safety during high-risk situations involving dangerous individuals or groups engaged in illicit activities related to narcotics distribution or production.
- Instructed fellow officers on current trends in drug use and distribution, leading to increased awareness among department personnel.
- Implemented proactive patrol tactics to identify potential drug activity hotspots within the community, leading to increased enforcement actions.
- Completed detailed reports on narcotics incidents, providing crucial information for prosecutors and other law enforcement agencies.
- Improved intelligence gathering techniques for more effective narcotics enforcement strategies within the community.
- Coordinated with task force members during large-scale operations, ensuring seamless execution of search warrants and arrests.
- Conducted surveillance on high-risk individuals and locations, resulting in the seizure of significant quantities of illegal drugs and assets.
- Collaborated with local and federal agencies to dismantle drug trafficking organizations, leading to numerous arrests and convictions.
- Employed advanced interview techniques with suspects and witnesses, obtaining valuable information for ongoing investigations.
- Monitored trends in drug trafficking routes and techniques utilized by criminal networks; subsequently, shared insights with relevant stakeholders for improved counter-narcotics initiatives.
- Developed strong informant networks within the community that led to successful narcotics operations against major distributors.
- Initiated community outreach programs to educate citizens about the dangers of drug abuse and available resources for treatment.
- Reduced drug-related crime by conducting undercover operations targeting street-level dealers and suppliers.
- Supported efforts to combat prescription drug abuse through education initiatives targeted at healthcare professionals and patients alike.
- Enhanced community safety by conducting thorough narcotics investigations and arresting drug offenders.
- Gathered facts from interviews of suspects, witnesses, and complainants.
- Oversaw criminal cases, coordinated investigations, and prepared evidence and investigators for court cases.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
- Collected and preserved physical evidence, photographs and laboratory submissions.
- Obtained and verified evidence by interviewing, observing, and conducting surveillance of suspects and records.
- Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
- Substantiated validity and admissibility of evidence and preserved data integrity for court hearings.
- Conducted multi-scope research into suspects to determine criminal activities and suspect operating environments.
Education
No Degree - Class A Powered-Lift Unmanned 7kg
Republic Polytechnic
Singapore09-2024
No Degree - Facade Inspection With Unmanned Aircraft
Republic Polytechnic
Singapore08-2024
No Degree - Introduction To FPV
Republic Polytechnic
Singapore08-2024
No Degree - Photogrammetry With Unmanned Aircraft
Republic Polytechnic
Singapore07-2024
No Degree - Basic Video Creation And Editing
Republic Polytechnic
Singapore 07-2024
No Degree - Infocomm Tech, Text Analytics And Processing-4
Lithan Academy Pte. Ltd.
Singapore06-2024
No Degree - Class A Unmanned Aircraft 25kg Multirotor
Republic Polytechnic
Singapore06-2024
No Degree - Certificate in Facade Inspection
Building And Construction Authority
Singapore03-2024
No Degree - Class A Unmanned Aircraft 7kg Multirotor
Republic Polytechnic
Singapore09-2023
No Degree - Air Transport, Technology Application-4
NTUC Learning Hub
Singapore04-2023
No Degree - Advanced Certificate in Workplace Safety & Health
Avanta Global Pte. Ltd.
Singapore10-2018
No Degree -
Ahmad Ibrahim Secondary School
Singapore, Null, Singapore12-1991
Skills
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Dependable and reliable
- Attention to Detail
- Efficiency and Time Management
- Safety-focused
- Effective communication skills
- Problem-solving abilities
- Multitasking Abilities
- Critical Thinking
- Strong Working Relationships
- Organizational Skills
- Team Collaboration
- Adaptability and Flexibility
- Decision-Making
- Fluent in English
- Team building
- UAPL Class A (Rotorcraft) Up to 25kg
- UAPL Class A (Powered-Lift) 7kg
- Class 3 Driving Licence
- Vocational Driving Licence Class 3, Taxi/Minibus
(CAAS Pilot Licence #U2324575)
(CAAS Pilot Licence #U2324575)
Flying Drones and Travelling
I have a passion for flying drones and traveling, and these hobbies beautifully complement each other. Flying drones allows me to capture stunning aerial views of the places I visit, giving me a unique perspective on landscapes and landmarks. Whether I'm exploring a bustling city or a serene countryside, my drone helps me document my adventures in a creative way. Traveling also inspires me to learn about different cultures and environments, which enhances my drone flying experience. Each new destination presents fresh opportunities to experiment with my flying skills and photography techniques. Together, these hobbies not only provide excitement and enjoyment but also allow me to share my experiences with others through captivating images and videos. This blend of adventure and creativity fuels my love for exploration and keeps me constantly seeking new horizons.
Languages
English
Advanced (C1)
Tamil
Upper intermediate (B2)
Malay
Intermediate (B1)
Chinese (Mandarin)
Beginner (A1)
Timeline
Private Hire Driver
Selfemployed
10.2019 - 04.2024
Operstions Manager
The Shelter Company
10.2018 - 04.2019
Senior Supervisor
Swift Logistics Pte Ltd
06.2011 - 06.2018
Duty Manager
DHL Global Forwarding
02.2001 - 04.2009
Narcotics Officer
Central Narcotics Bureau
12.1996 - 04.2000
No Degree - Class A Powered-Lift Unmanned 7kg
Republic Polytechnic
No Degree - Facade Inspection With Unmanned Aircraft
Republic Polytechnic
No Degree - Introduction To FPV
Republic Polytechnic
No Degree - Photogrammetry With Unmanned Aircraft
Republic Polytechnic
No Degree - Basic Video Creation And Editing
Republic Polytechnic
No Degree - Infocomm Tech, Text Analytics And Processing-4
Lithan Academy Pte. Ltd.
No Degree - Class A Unmanned Aircraft 25kg Multirotor
Republic Polytechnic
No Degree - Certificate in Facade Inspection
Building And Construction Authority
No Degree - Class A Unmanned Aircraft 7kg Multirotor
Republic Polytechnic
No Degree - Air Transport, Technology Application-4
NTUC Learning Hub
No Degree - Advanced Certificate in Workplace Safety & Health
Avanta Global Pte. Ltd.
No Degree -
Ahmad Ibrahim Secondary School
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