Roy Chay
Yew Tee
Overview
6
6
years of professional experience
Work History
Ship Agent
LBH Shipping PTE LTD
2023.10 - 2024.09
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Sales Executive
Cellini Furniture
2022.03 - 2023.04
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
Sales Executive
Dyson Technologies
2019.02 - 2021.10
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Education
NITEC - Information Technology
ITE
Bukit Panjang12.2018
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
Muay thai , Fishing
I started fishing when i was around 15 years old until now i love the thrill from getting the fish and it gets addictive.
started Muay thai around march 2024 , my friends ask me to join them and i agreed since then i felt that it help me to keep healthy and make new friends.
Additional Information
Results-driven sales professional with a straightforward approach and a strong motivation to excel in earning environments. and a passion for driving revenue, I thrive in roles where performance is directly linked to financial success. Adept at building client relationships, negotiating deals, and closing sales.
Timeline
Ship Agent
LBH Shipping PTE LTD
2023.10 - 2024.09
Sales Executive
Cellini Furniture
2022.03 - 2023.04
Sales Executive
Dyson Technologies
2019.02 - 2021.10
NITEC - Information Technology
ITE
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