Roxanne Chua
Sales Advisor
Singapore
Summary
Adaptable student with knowledge of account development, brand management and client relations. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised for teamwork by my peers, I can be relied upon to help your company achieve its goals. Hardworking employee enthusiastic about learning retail field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Sales Advisor
Gentle Monster
3 2023 - Current
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture
- Followed merchandising guidelines to present visually appealing displays
- Developed a wide customer base and update them on latest promotions and deals
- Educated customers about brand to incite excitement about company's mission and values
- Partnered with store operations and merchandising to carefully balance inventory issues
- Used knowledge of company products and services to recommend solutions to customers
- Trained new employees on company policies and strong sales techniques
- Built and maintained pipeline that supported monthly, quarterly and annual goals
- Responded promptly to customer queries to increase overall satisfaction.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
Senior Sales Advisor
Action City
11.2021 - 02.2023
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture
- Followed merchandising guidelines to present visually appealing displays
- Sell designer collectible toys to new customers, work with them on which would be more suitable for their taste
- Developed a wide customer base and update them on latest promotions and deals
- Educated customers about brand to incite excitement about company's mission and values
- Partnered with store operations and merchandising to carefully balance inventory issues
- Used knowledge of company products and services to recommend solutions to customers
- Trained new employees on company policies and strong sales techniques
- Built and maintained pipeline that supported monthly, quarterly and annual goals
- Responded promptly to customer queries to increase overall satisfaction.
Waitress (Part Time)
Braseiro
10.2020 - 01.2021
- Responded quickly to meet customer needs and resolve problems
- Participated in ongoing training to enhance own job skills and knowledge
- Provided efficient and courteous service to customers at all times.
Education
High School Diploma -
Damai Secondary School
01.2021
Skills
Brand Development and Marketing
Cash Register Operations
Client Relationship Management
Inventory Oversight
Brand Promotion
Solution Planning
Customer Experience
Payment Processing
Effective Selling Techniques
POS Inventory System Operation
Consultative Sales Approach
Sales Transaction Processing
Product Promotion
Time Management
POS System Expertise
Promotional Events
Accurate Cash Handling
Team Leadership
Client Relationship-Building
Theft Monitoring
Cash Counting
Sales Initiatives
Customer Loyalty
Customer Needs Assessments
Expertise in Sales
Persuasive Selling
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Upper intermediate (B2)
Timeline
Senior Sales Advisor
Action City
11.2021 - 02.2023
Waitress (Part Time)
Braseiro
10.2020 - 01.2021
Sales Advisor
Gentle Monster
3 2023 - Current
High School Diploma -
Damai Secondary School