Rowena De Paz Mangabat
Summary
Seasoned Operations Manager and talented leader with multiple years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Operations Manager
Kabayan Remittance Pte Ltd
03.2012 - 12.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
Operations Assistant
Quantium Solutions Pte Ltd(under Singpost Pte Ltd)
01.2011 - 03.2012
- Solved problems timely and effectively, ensuring customer satisfaction.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Handling stock check.
Supervisor
Kabayan Remittance Pte Ltd
07.2006 - 09.2010
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Cashier
Kabayan Filipino Restaurant
07.2006 - 09.2010
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Monitor cleanliness, food quality and day-to-day running of restaurant
Accounts Officer
Bayanihan Trading And Delivery Services
11.2002 - 03.2006
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Assisted cashiers with processing customer payments and documenting orders.
- Input vendor payments and updated accounts to reflect new balances.
- In-charge in preparing and taking daily accounting for all bank transactions
Accounts Executive
Kabayan Trading And Services
07.1989 - 10.2002
- Maintain and handle the daily accounting of bank transactions
- Prepare bank transactions (deposits and transfers).
Education
Bachelor of Science - Business Administration
Philippine Christian University
Philippines12.1988
Bachelor of Science - Business Administration
Far Eastern University
Philippines12.1984
High School Diploma -
Carlos P. Garcia High School
Philippines12.1982
Elementary Graduate -
Bagong Diwa Elementary School
Philippines12.1978
Skills
- Caring, Self-motivated and hardworking individual
- Comfortable working independently or as a part of a team
- Experience effectively handling and coordinating multiple tasks
- Relate well to people from a variety of cultures
Certification
- WSQ Course (Eduquest International Pte Ltd) 04 September 2008:
follow food and beverages safety and hygiene policies procedures.
- Anti-Money Laundering Law (Central Bank of the Philippines) 24 January 2005
Additional Information
NRIC: S2760720I
Birthday: 02 October 1965
Status: Married
Nationality: Filipino
Reason for leaving:
Current salary:
Date of availability:
Languages
English
Bilingual or Proficient (C2)
Timeline
Operations Manager
Kabayan Remittance Pte Ltd
03.2012 - 12.2023
Operations Assistant
Quantium Solutions Pte Ltd(under Singpost Pte Ltd)
01.2011 - 03.2012
Supervisor
Kabayan Remittance Pte Ltd
07.2006 - 09.2010
Cashier
Kabayan Filipino Restaurant
07.2006 - 09.2010
Accounts Officer
Bayanihan Trading And Delivery Services
11.2002 - 03.2006
Accounts Executive
Kabayan Trading And Services
07.1989 - 10.2002
Bachelor of Science - Business Administration
Philippine Christian University
Bachelor of Science - Business Administration
Far Eastern University
High School Diploma -
Carlos P. Garcia High School
Elementary Graduate -
Bagong Diwa Elementary School
- WSQ Course (Eduquest International Pte Ltd) 04 September 2008:
follow food and beverages safety and hygiene policies procedures.
- Anti-Money Laundering Law (Central Bank of the Philippines) 24 January 2005
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