ROWENA ABELLO
Summary
Proven stewardess with a track record of enhancing passenger experience on various yachts, including Diamond Forever Yacht. Recognized for exceptional communication and in-flight safety expertise, I've consistently demonstrated professionalism and interpersonal relations, leading to increased customer satisfaction. Skilled in emergency response and passenger assistance, my focus on safety and service excellence sets me apart.
Overview
9
9
years of professional experience
Work History
Stewardess
Diamond Forever Yacht
10.2023 - 04.2024
- Advised passengers of flight regulations to maximize safety and security.
- Resolved passenger conflicts and medical emergencies during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Used excellent customer service skills in addressing passengers' needs.
Stewardess [Partime]
Sea -D Yacht
02.2020 - 04.2024
- Earned recognition from management for consistently demonstrating outstanding teamwork, professionalism, and commitment to customer satisfaction.
- Managed inventory of onboard supplies, tracking usage patterns to minimize waste and optimize restocking procedures.
Stewardess [Partime]
Camara C.Yacht
03.2021 - 10.2023
- Facilitated entertainment options for passengers, helping them select movies or activities suited to their preferences.
- Improved on-time departure rates by expediting pre-flight preparations and communicating effectively with ground staff.
- Ensured safety and comfort of passengers by conducting pre-flight checks and demonstrating emergency procedures.
- Promoted guest loyalty through attentive service paired with genuine warmth at every touchpoint throughout their flight experience.
Stewardess[Partime]
Parrapen Yacht
05.2023 - 06.2023
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Resolved passenger conflicts and medical emergencies during flights.
Stewardess [Partime]
Stamos Yacht
04.2023 - 05.2023
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Stewardess [Partime]
Sir Graeme Tipan G-Yacht
06.2020 - 02.2022
- Assisted travelers with special needs, providing compassionate care while ensuring their safety throughout the journey.
- Provided personalized care for VIP guests, anticipating needs and going above-and-beyond to exceed expectations.
- Promoted guest loyalty through attentive service paired with genuine warmth at every touchpoint throughout their flight experience.
Stewardess
Sir Karim
03.2020 - 03.2021
- Enhanced passenger experience by providing exceptional customer service and attending to individual needs.
- Earned recognition from management for consistently demonstrating outstanding teamwork, professionalism, and commitment to customer satisfaction.
- Handled challenging situations calmly, resolving conflicts between passengers or addressing concerns promptly.
- Managed inventory of onboard supplies, tracking usage patterns to minimize waste and optimize restocking procedures.
Restaurant General Manager
Mr Alessio Donnia
12.2018 - 02.2021
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
Cook,cashier and Waitress
Mr.Eric CHUA
08.2015 - 11.2015
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
BASIC TRAINING -
NEWSIM
POOC TALISAY PHILIPPINE 600003.2024
BASIC THAI COOKING -
ELEPANT SCHOOL COOKING
PHUKET THAILAND05.2023
Bachelor of Accountancy -
PRESIDENT COLLEGE
KUALA LUMPUR MALAYSIA01.2017
Skills
- Exceptional communication
- Passenger Assistance
- In-flight safety expertise
- Document Verification
- Baggage handling
- Food and Beverage Service
- Emergency response training
- Interpersonal Relations
- Intercultural competence
- Public Address Announcements
Timeline
Stewardess
Diamond Forever Yacht
10.2023 - 04.2024
Stewardess[Partime]
Parrapen Yacht
05.2023 - 06.2023
Stewardess [Partime]
Stamos Yacht
04.2023 - 05.2023
Stewardess [Partime]
Camara C.Yacht
03.2021 - 10.2023
Stewardess [Partime]
Sir Graeme Tipan G-Yacht
06.2020 - 02.2022
Stewardess
Sir Karim
03.2020 - 03.2021
Stewardess [Partime]
Sea -D Yacht
02.2020 - 04.2024
Restaurant General Manager
Mr Alessio Donnia
12.2018 - 02.2021
Cook,cashier and Waitress
Mr.Eric CHUA
08.2015 - 11.2015
BASIC TRAINING -
NEWSIM
BASIC THAI COOKING -
ELEPANT SCHOOL COOKING
Bachelor of Accountancy -
PRESIDENT COLLEGE
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