Roszita Kadir
Sales Supervisor
Summary
Dynamic sales professional with a proven track record at Stussy, excelling in customer service and sales development. Enhanced team performance through effective training and mentoring, driving a 20% increase in customer engagement. Skilled in inventory control and adept at fostering strong customer relationships, ensuring exceptional service and satisfaction.
Overview
1991
1991
years of professional experience
Work History
Sales Associate
Jay Gee Enterprises
Sales Supervisor
Stussy
- Supervised daily sales operations, ensuring adherence to company policies and procedures.
- Trained and mentored new sales associates, enhancing team performance and customer engagement.
- Analyzed sales data to identify trends, informing inventory management and merchandising strategies.
- Implemented promotional events, driving customer traffic and increasing brand visibility.
Sales Assistant
Advance Apparel Pte Limited
- Assisted in managing inventory levels, ensuring timely restocking of merchandise.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Supported sales team by preparing product displays and promotional materials.
- Maintained accurate records of sales transactions and customer interactions.
- Collaborated with team members to achieve sales targets and enhance customer satisfaction.
- Processed sales orders and returns efficiently, adhering to company policies.
- Conducted market research to identify trends and customer preferences.
- Trained new staff on product knowledge and customer service best practices.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Sales Associate
Bibi N Baba
01.1990 - 01.1991
- Processed transactions accurately, ensuring efficient check-out operations.
- Maintained product displays, adhering to visual merchandising standards to attract customers.
- Collaborated with team members to achieve sales targets and improve store performance.
Education
NTC 3 - DressMaking
Baharuddin Vocational Institute
12.1989
Skills
Product sales
Customer service
Sales development
Customer needs assessment
Teamwork and collaboration
Listening skills
Inventory control
Payment processing
Multi-tasking strength
Reliable and punctual
Cash handling
Flexible schedule
Exceptional customer service
Cash handling accuracy
Display setup
Money handling
Retail store operations
Cash register operation
Outgoing personality
Store opening and closing
Timeline
Sales Associate
Bibi N Baba
01.1990 - 01.1991
Sales Associate
Jay Gee Enterprises
Sales Supervisor
Stussy
Sales Assistant
Advance Apparel Pte Limited
NTC 3 - DressMaking
Baharuddin Vocational Institute