ROSSYKA ANAK KIONG
Summary
Proven leader in high-stakes kitchen environments, notably at KLUANG RAIL, where I streamlined operations and mentored staff, enhancing both efficiency and culinary standards. Expert in kitchen organization and sanitation, my proactive approach led to significant improvements in food safety compliance and customer satisfaction. Skilled in fostering teamwork and resolving conflicts, I embody dedication and a positive attitude, driving notable achievements in fast-paced settings. Hardworking Kitchen Hand known for handling support tasks, mopping floors, maintaining food safety and restocking pantry items. Considered motivated and efficient worker. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level LEADER position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Kitchen Leader
KLUANG RAIL
06.2018 - 12.2022
- Enhanced kitchen efficiency by streamlining processes and implementing time-saving techniques.
- Mentored junior cooks in honing their skills through constructive feedback and hands-on guidance during meal preparations.
- Continuously improved knowledge of industry trends through participation in professional development opportunities such as workshops or conferences.
- Coordinated with other kitchen leaders to establish standard operating procedures that maximized productivity without sacrificing quality.
- Managed daily food preparation tasks, ensuring consistency in taste and presentation of dishes.
- Trained new staff members on kitchen procedures, policies, and equipment usage, fostering a well-prepared team.
- Implemented quality control measures to guarantee customer satisfaction with each meal served.
- Supported positive work environment through effective conflict resolution among team members when necessary.
- Maintained a clean and organized kitchen environment, ensuring compliance with health and safety regulations.
- Oversaw food ordering processes, maintaining optimal inventory levels while minimizing costs.
- Reduced food waste through diligent inventory management and proper food storage practices.
- Collaborated with front-of-house staff to ensure seamless communication and smooth service during busy shifts.
- Increased overall guest satisfaction by addressing customer concerns promptly and professionally.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Managed time to juggle multiple tasks simultaneously with ease.
- Learned other teammates' work tasks to train as backup.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Maintained high personal grooming standards and uniform presentation.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Chef Assistant
JOM RASA
12.2017 - 12.2018
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
- Followed recipes and instructions to achieve quality and presentation standards.
- Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
- Assisted head chef in menu planning for optimal ingredient utilization and minimized food waste.
- Assisted in menu preparation, making suggestions, and researching recipes compatible with existing menu items.
- Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
- Collaborated with team members to ensure timely delivery of orders, improving overall dining experience for guests.
- Received delivered, sorted produce and stored supplies quickly to maintain quality and condition.
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
- Prepped ingredients ahead of time to increase cooking and service speed.
- Used variety of kitchen tools and appliances to prepare ingredients and meals.
- Supported senior chefs with creative meal planning and recipe development.
- Provided support during special events and catering functions, ensuring consistent quality across all offerings.
- Demonstrated adaptability by stepping into various roles within the kitchen when needed, maintaining smooth operations during staff absences or high-volume periods.
- Cleaned and oiled kitchen equipment to maintain optimized function.
- Improved kitchen efficiency by proactively identifying areas for process improvement and implementing changes as needed.
- Monitored inventory levels and communicated supply needs to management, reducing instances of stock shortages during service hours.
- Assisted head chef in developing new menu items, leading to increased customer satisfaction.
- Assisted in training new kitchen staff, promoting culture of learning and teamwork.
- Assisted in setting up and breaking down kitchen stations.
Chef Assistant
LIL'B
01.2015 - 11.2017
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
- Followed recipes and instructions to achieve quality and presentation standards.
- Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
- Assisted head chef in menu planning for optimal ingredient utilization and minimized food waste.
- Assisted in menu preparation, making suggestions, and researching recipes compatible with existing menu items.
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
- Received delivered, sorted produce and stored supplies quickly to maintain quality and condition.
- Collaborated with team members to ensure timely delivery of orders, improving overall dining experience for guests.
- Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
- Supported senior chefs with creative meal planning and recipe development.
- Enhanced customer satisfaction by creating visually appealing and delicious dishes in a timely manner.
- Worked closely with front-of-house staff to address customer feedback or concerns promptly, fostering strong cross-functional teamwork within the restaurant setting.
- Floated throughout kitchen to assist in meal preparation and plating, effectively anticipating chef, and waiting staff's needs.
- Demonstrated adaptability by stepping into various roles within the kitchen when needed, maintaining smooth operations during staff absences or high-volume periods.
- Assisted in budget management by monitoring food costs and portion control measures for greater financial efficiency.
- Played key role in kitchen equipment maintenance, preventing unexpected downtimes.
- Enhanced kitchen efficiency by maintaining clean and organized work station.
- Assisted in managing kitchen inventory, preventing shortages of essential ingredients.
Customer Service Representative
CELCOM CENTRE
01.2014 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Secondary Education
SMK TAMAN KLUANG BARAT
KLUANG JOHOR, MALAYSIA11.2017
Secondary Education
SMK TAMAN SERI KLUANG
KLUANG JOHOR,MALAYSIA11.2014
PRIMARY SCHOOL
SK PEREMPUAN BANDAR KLUANG
KLUANG JOHOR ,MALAYSIA12.2009
PRIMARY SCHOOL
SK PANTU
KUCHING, SARAWAK11.2006
Skills
- Kitchen Organization
- Sanitation Standards
- Food presentation
- Food Safety Compliance
- Punctual and Reliable
- Positive Attitude
- Dedicated Work Ethic
- Customer Service
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Team Leadership
- Self Motivation
Languages
Malay
Bilingual or Proficient (C2)
ENGLISH
Intermediate (B1)
Timeline
Kitchen Leader
KLUANG RAIL
06.2018 - 12.2022
Chef Assistant
JOM RASA
12.2017 - 12.2018
Chef Assistant
LIL'B
01.2015 - 11.2017
Customer Service Representative
CELCOM CENTRE
01.2014 - 01.2015
Secondary Education
SMK TAMAN KLUANG BARAT
Secondary Education
SMK TAMAN SERI KLUANG
PRIMARY SCHOOL
SK PEREMPUAN BANDAR KLUANG
PRIMARY SCHOOL
SK PANTU
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