Rosna Begam
Summary
Organized and dedicated person with ability to provide good customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented, responsible, punctual and hardworking with good communication skills.
Overview
15
15
years of professional experience
Work History
Marketing Executive
King Coffee House
10.2023 - Current
- Planned and executed marketing programs to increase qualified leads.
- Engaged, informed and supported staff on media and marketing outcomes.
- Devised content strategy to effectively engage target audiences.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
Tutor
Private Tutoring
01.2009 - 09.2018
- Supported students with helpful study habits and exam strategies.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Helped students prepare for tests and exams by providing guidance, motivation, and encouragement.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
Accountant Cum Administrator
Euromaritime Pte Ltd
07.2015 - 09.2016
- Handled day-to-day accounting processes to drive financial accuracy.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Improved data collection, financial analysis and financial modeling to optimize practices and retain customers.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
Temporary Admin
Royal Sporting House
01.2015 - 03.2015
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Reviewed invoices for accuracy and completeness prior to issuing payments.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
Administrator
Singapore Press Holdings
07.2014 - 12.2014
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
2011 Student Internship Program
Marco Polo Marine Ltd
02.2011 - 04.2011
- Interacted with customers by phone, email, or in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Directed shipping and receiving of wide range of products daily.
- Documented physical supply chain processes such as workflows, cycle times, position responsibilities and system flows.
Education
High School Diploma -
Singapore Polytechnic
Singapore04.2012
Bendemeer Secondary School
Singapore12.2008
Skills
- Sales Promotions
- Lesson Planning
- Study Plan Development
- Events Coordination
- Social Media and Promotions
- Problem Solving
- Adaptability
- Empathy
- Organisation
Crafts, Learning new skills, henna drawing
I have interest in Arts and during my free time. I engage in craft activities such as making cards, scrapbooks, doing henna.
Timeline
Marketing Executive
King Coffee House
10.2023 - Current
Accountant Cum Administrator
Euromaritime Pte Ltd
07.2015 - 09.2016
Temporary Admin
Royal Sporting House
01.2015 - 03.2015
Administrator
Singapore Press Holdings
07.2014 - 12.2014
2011 Student Internship Program
Marco Polo Marine Ltd
02.2011 - 04.2011
Tutor
Private Tutoring
01.2009 - 09.2018
High School Diploma -
Singapore Polytechnic
Bendemeer Secondary School
Similar Profiles
Holly KirkHolly Kirk
Server at Langhorne Coffee House/Johnson Hall Coffee HouseServer at Langhorne Coffee House/Johnson Hall Coffee House
Kristen SweeneyKristen Sweeney
Director of Operations at Rivertowne Public House & King Street Public HouseDirector of Operations at Rivertowne Public House & King Street Public House
Karen ShakespeareKaren Shakespeare
Cafe Attendant at Coffee L’Espresso Coffee House, MyerCafe Attendant at Coffee L’Espresso Coffee House, Myer