ROSLIZA SYUHADA RAZALI

Provide end-to-end operational and administrative support to regional and global sales teams in a fast-paced multinational environment.

Key Achievements & Responsibilities:

• Manage preparation and processing of sales quotations, pricing approvals, and proposals within SLA timelines
• Maintain CRM accuracy using Salesforce and iQuest systems, ensuring high data integrity
• Act as key liaison between Sales, Legal, Finance, and Product teams to facilitate deal execution
• Track and resolve escalations while ensuring stakeholder satisfaction
• Support reporting, workflow improvements, and sales enablement initiatives
• Handle high-volume case management while maintaining turnaround efficiency

Key Achievements & Responsibilities:

• Supervised and motivated operational team to achieve service and productivity targets
• Monitored workflow efficiency and ensured delivery accuracy
• Conducted performance reviews, coaching, and staff training
• Resolved escalations and coordinated cross-department operations
• Reported performance metrics and operational challenges to management
• Ensured compliance with safety, quality, and SOP standards

Managed dedicated logistics projects for major corporate client accounts.

Key Achievements & Responsibilities:

• Led cross-functional teams to deliver client-specific logistics solutions
• Managed KPIs and implemented workflow improvements
• Served as primary client contact, ensuring communication and service excellence
• Prepared operational and performance reports for senior management
• Strengthened client relationships through proactive issue resolution

• Processed sales orders and prepared quotations
• Maintained CRM records and customer data accuracy
• Coordinated with logistics and finance for order fulfillment
• Generated sales reports and supported sales campaigns
• Handled customer follow-ups and issue resolution

• Managed logistics documentation and shipment records
• Supported warehouse and transport operations
• Coordinated interdepartmental communication
• Assisted in KPI reporting and audit preparation
• Ensured compliance with SOP and ISO standards