Roslinda Kamisan

Manage a team of 2 staff handling various control functions for IWM:

• issuance and tracking of hard and digital tokens for ebanking access
• daily advice reconciliation for contract note regulatory adherence
• large size transaction checking for fraud management
• independent callback for fund transfer/credit document/update contact instructions
• creation of external Wechat/Whatsapp chatroom with end clients

Monitor printing vendor daily activities for successful completion of deliverables to ensure SLA is met

Manage a team of 4 staff handling various credit related processing for Wealth Management namely :

• issuance of various letters for credit clients applying facilities such as Lombard, Short Term Loan, FX Margin Trading and Mortgage loans
• review and processing of credit documents submitted for all facility application related
• updating of credit application and facility set-up in Avaloq system
• issuance of margin call letters
• maintaining quarterly cash surrender value in Avaloq system for credit clients for insurance pledged to Nomura
• collaborated with senior management to develop strategic initiatives with streamlining of credit documentation

• Providing governance and oversight to Operations risk and control regulated processes and framework
• Overseeing processes to ensure focus on a more robust exception, reporting escalation and facilitating in issue resolution
• Responsible for all activities pertaining to the monitoring of functions performed within APAC by 3rd party vendors/Citi Affiliates/in-house teams as well as manage all the outsourcing enablement requirements
• Business Activity Owner Support (BAO Support) and ensure that any queries from HKMA/MAS are addressed on time
• Achievements/Tasks

• Manage a team of 8 staff performing Confirmation Matching, reconciliation and tracking of aging items for various internal and nostro accounts including equities and bonds. Keeps logs of post trade issues through co-ordination of front to back to ensure timely and satisfactory closing of issues.
• Manage a team of 9 staff performing support functions to Investment Desk covering FX, FX Options, OTC and SWAPS including deal capture, compliance and pricing exceptions checking and generation of TIPS. Dedicated point of escalation for FX and Investment counselors, including relationship managers and follow-up in case of perceived issues in deal capture and delivery.
• Manage a team of 12 staff performing order enrichment and compliance rule exception for marketing staff. Team ensures approval for deviations are properly supported as part of trade booking for further processing by product operations teams.
• Handle queries relating to regulatory reporting, listed and OTC derivatives products, long form confirmation/term sheet, settlements, life cycle events monitoring and position management.
• Responsible for the training and outsourcing of Loans and Deposit processing to Chennai backoffice.
• Generated MIS reports for submission to senior management.
• Support in the definition of new services, SLAs and processes.
• Migration of Hongkong functions to Singapore as part of cost reduction strategy resulting in 5 HC saves from high cost to medium cost location
• Achievements/Tasks

• Managed a team of 14 staff handling loans and deposit transactions including interbank placement and borrowing. Team also handles all FX transactions covering NDF, Spot, SWAP and Forwards including commodity currencies.
• Managed team performing position reconciliation and monitoring of clients' on margin trading.
• Report generation and remediation for exceptions and margin shortfall.
• Oversee day-to-day tasks in processing transactions including trade booking verification, market settlements, long form confirmation, life cycle events monitoring and regulatory reporting.
• Ensured that controls are in place and effectively exercised over all operational procedures to minimize loss or risk to the bank due errors and omissions.
• Identify workflow, system and control gaps for enhancement and providing solutions to address it in order to provide better risk control, monitoring and support.
• Ensured that all transactions are processed, settled and recorded promptly and efficiently and in accordance with the Bank's and Management guidelines
• Outsourcing of functions from Singapore to Chennai resulting in cost reduction due to migration of work from medium cost to low cost location
• Achievements/Tasks

• Various product across Fund Transfer, Money Market, FX and Derivatives Products
• Various Citi business groups namely Institutional Banking, Consumer Banking and Private Banking
• Process fund transfer for clients including performing MIFT callback and funds recall
• Handled products such as check clearing and issuance and cash withdrawal

• Cashflow reporting for MAS position
• FX and MM settlements
• Brokerage confirmation and settlement